Employee Relations Director

• Conduct ER investigations to include: gathering and analysing facts, applying relevant laws, policies, and past practice to reach conclusions and recommend management action.

• Partner with internal Employment Attorneys, Internal Audit, and other internal investigative bodies, as necessary.

• Interpret and apply corporate policies and practices, employment law, and other regulations to provide advice, guidance, or clarification for ER inquiries.

• Facilitate and apply interventions to resolve low-risk employee disagreements, conflicts, or misunderstandings when needed.

• Compile investigation findings into concise investigation reports and clearly communicate conclusions and recommendations to relevant stakeholders to drive for decisions. 

• Deliver warnings and disciplinary actions on all scales when required.

• Maintain required documentation including intake and investigative notes, supporting documents, and final reports.

• Collaborate and partner with HRBPs, internal Employment Legal, HR partners, and Employee Success Shared Services organisations to review and implement workforce change or reduction strategy plans.

• Provide expertise and case management of ER issues, including Performance Management, from initial intake to resolution, received from managers, HR Business Partners (HRBPs) and other employees, for assigned business(es).

• Deliver expertise, consultation, guidance and coaching to managers and HRBPs to address employee behaviour and performance concerns; provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions which align with company approach, practices, and processes. 

• Track, report, and analyse case trends utilising internal Case Management Systems and present these to local Senior leaders on a quarterly basis.

• Apply project management skills to lead ER projects, especially in the creation and/or optimisation of ER processes in the region.

• Assist with the creation and implementation of further ER and HR related policies and templates as applicable to the ASEAN region.

• Collaborate closely with HR stakeholders to ensure consistency and compliance with applicable laws, regulations and Company policies.

• ER support for other locations for adequate APAC coverage as needed.

• 1 local direct report

Minimum Qualifications:

• Must have demonstrated ability to conduct thorough ER investigations based on data; ability to document and report cases in a detailed manner and to arrive at logical and fact based conclusions. 

• Extensive HR experience with significant Employee Relations expertise, including dedicated ER work at a senior manager level or above.

• Business level English language ability including reading, writing, listening and speaking.

• Prior HR experience supporting ASEAN locations, in particular Indonesia, Thailand, Philippines &/or China.

• Understanding of key principles of performance management and demonstrated ability in guiding and coaching managers through a range of ER issues. 

• Strong stakeholder management skills and ability to handle escalations.

• Demonstrated ability to navigate successfully within ambiguity, multiple priorities, and a constantly changing environment.

• Ability to operate/advise in the "grey" areas. Adept understanding of client motivations and business pain points; effective at leveraging inputs to influence solid business decisions.

• Comfortable dealing with conflict resolution.

• Ability to make decisions guided by policies, practices, procedures and business plans; receives general oversight and direction from Senior Director ER.

• Works independently; receives minimal guidance on day-to-day work and deliverables.

Preferred Qualifications:

• Experience in working in a centralised ER or HR model, in a high volume, fast-paced environment, preferably in a high growth technology company.

• Systems experience including Workday, HR Acuity, Slack and Google.

• Creates and executes influence strategies that persuade key stakeholders to take action that will advance shared interest and business goals.

• Experience providing coaching and guidance to other HR members and Managers.

• Uses best practices and knowledge of internal or external business issues to improve delivery of services.

• Solves complex problems; takes a new perspective using existing solutions.

• This is a remote position; however, occasional office attendance may be required, typically 1-2 days per week.

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