The HR Service Delivery Associate will be responsible for improving workforce performance and productivity, boosting business agility, increasing revenue, and reducing costs. This role involves managing employee services, specifically focusing on query/case management and managing labor laws, which includes discussions on salary, benefits, and employee rights. The associate will solve routine problems, primarily by following guidelines and seeking referrals, and will interact within their team and with their supervisor. They will receive detailed to moderate instruction on daily tasks and new assignments, with decisions impacting their own work. This is an individual contributor role within a team, with a defined scope of work.