Senior Analyst - XM Advisory
Job Summary
Job Description
The Senior Analyst - XM Advisory role involves providing CX/BX consulting services and projects, requiring 5 years of experience in analysis and reporting. The role demands strong research methodology understanding, survey design, and data analysis skills. The analyst will collaborate with executives and stakeholders, communicate complex ideas, and possess exceptional analytical and problem-solving abilities. Responsibilities include client support, report creation, questionnaire writing, and issue resolution. Success depends on motivation, communication, collaboration, and adaptability in a fast-paced environment. The candidate must have strong Excel and PowerPoint skills, analytical capabilities, and at least 5 years of experience in market research.
Must have:
- 5 years of experience in analysis/reporting.
- Strong understanding of research methodology.
- Excellent communication skills, both written and verbal.
- Exceptional analytical and problem-solving abilities.
- Proficiency in tools like PPT and Excel.
Good to have:
- Qualtrics experience preferred.
- Knowledge with Qualtrics XM platform (a plus point).
7 skills required
Job Details
Job Description:
- Overall, 5 years' experience with analysis/reporting/delivering CX/BX consulting services/projects
- Has a strong understanding of good research methodology, survey design and data analysis
- Ability to work independently and with a team consisting of executives, project stakeholders and project team members
- Consultative and relationship builder who can quickly understand client needs and requirements
- Effective communication of complex ideas both verbally and in writing
- Exceptional analytical and problem-solving skills
- Qualtrics experience preferred
- Proven track record driving positive change in a complex environment; exceptional change management skills
- Understands and can teach CX/BX/Research methods and tools
- Comfortable with fluidity/changes in responsibilities across projects Design and improve experiences for our CX/BX advisory clients.
- Proficient at methodologies like Program assessment, stakeholder interviews, VoC survey design, dashboard design, Insights presentation, Key driver analysis. Knowledge of Governance & Prioritization frameworks, RCA is an added advantage.
- Proficient in understanding dashboard widgets and creating insights summary/PPT for client stakeholders.
- Play a supporting role for clients on projects and maintain comprehensive notes.
- Assist with report creation, including writing, analysis, chart and table creation in Excel or PowerPoint.
- Lead the write-ups of survey questionnaires, writing questions that use clear phrasing and uphold Qualtrics and industry-standard methodologies.
- Be able to effectively problem solve logistical issues and adjust on the fly. Identify issues and suggest solutions on how to make projects run more smoothly.
- Bachelor's degree or higher in business strategy, design & implementation
- 5 years’ experience within the VoC Research, Design & Implementation industry
- Lead and successfully deliver bespoke research solutions to clients throughout the entire project lifecycle (methodology, design & analysis)
- Knowledge with Qualtrics XM platform (a plus point)
- Technical aptitude and proficiency in tools like PPT, Excel, Qualtrics platform
- Analytical thinking, logical reasoning skills, and creative intelligence are essential.
Success Criteria:
- A high level of motivation and excellent communication skills are required to handle an incredibly diverse slate of work, clients, and team personalities. Flexibility to work on multiple projects, a natural aptitude for organization and deliverable creation are equally important in this fast-paced environment.
- You have a passion for cross functional collaboration and combining different types of data, learnings & insights.
- You can deliver amidst the dynamic nature of workload and pace inherent in a client service business. You should have very strong Excel and PowerPoint skills, and can run basic statistical analyses, display the creativity needed for writing effective questionnaires, and be very comfortable multi-tasking.
- You are academically qualified, have at least 5 years’ experience within a market research capacity. You have strong personal accountability, work ethic and a positive, “can do” attitude. There is tremendous growth potential in our rapidly growing company and we’re looking for eager people up for the challenge.
Location:
BengaluruBrand:
MerkleTime Type:
Full timeContract Type:
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About The Company
For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Read MoreBe a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.
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