Senior Technical Writer

What we want to accomplish and why we need you

Suki is creating a new category in the health tech space – the digital assistant for physicians.  We are going to be the voice user interface for healthcare. What does that mean? Currently, doctors use their electronic medical record (EMR) system to track patient encounters. These systems can be hard to navigate and very time consuming to manage. Time that doctors would rather have to spend with their patients. This is the problem we’re solving right now: Doctors that use Suki today spend over 50% less time on administrative tasks than they did previously and we’re striving to do even better.

We are building Suki by spending time with our customers to understand features that will truly make their lives better.  We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine and even how medicine is practiced.

About the Role:

As a Technical Writer, you will play a crucial role in planning, creating, and maintaining educational content that supports external developers in using Suki's developer platforms (APIs and SDKs). This content includes documentation, UI text, sample code, videos, and other educational materials, which are essential for helping external developers understand and utilize our SDKs and APIs effectively. By working closely with Engineers, Product Managers, and Marketing team members, you will gain a deep understanding of our product development processes and the specifics of our developer platforms. In this proactive role, you will be responsible for producing clear, detailed, and engaging educational content that empowers developers to effectively integrate and use Suki's APIs and SDKs.

Educational Background:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

Technical Experience:

• Minimum of 4 years of experience in technical writing, preferably for developer platforms or software products.
• Strong understanding of APIs, SDKs, and software development processes.
• Comprehensive knowledge of RESTful APIs, including methods, headers, response codes, and data formats (JSON, XML).
• Familiarity with API authentication and authorization methods (e.g., OAuth and API keys)
• Proficiency in at least one programming language such as Python, Java, or similar.

Documentation Skills:

• Proven experience in writing and editing API documentation, SDK guides, and developer tutorials.
• Ability to distill complex technical concepts and procedures into clear, readable summaries.
• Familiarity with documentation tools such as Markdown, Sphinx, Jekyll, or similar.

Collaboration and Communication:

• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to work effectively with Engineers, Product Managers, Marketing teams, and other stakeholders.
• Ability to gather and synthesize technical information from various sources.

Working at Suki:
Our hybrid model offers the perfect balance of in-office collaboration and remote flexibility which includes three days in the office (Monday, Tuesday and Wednesday) and two days work from home (Thursday and Friday).The role is located in Bangalore and will require working from office three days a week.

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.