People Operations Business Partner

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The People Operations (Pops) team is at the heart of Grab's mission to revolutionise transportation and financial inclusion in Southeast Asia. We are dedicated to finding, nurturing, and retaining the remarkable talent that drives our success and innovation.

Get to Know the Role

The People Operations Business Partner (Pops BP) plays a strategic role in aligning business objectives with partners and employees in designated departments. You will provide people expertise and counsel to management, covering a full range of HR disciplines including organisational effectiveness, employee relations, performance management, career development, compensation, and workforce planning. Reporting directly to the Country Head of People Operations, this is an individual contributor role based on-site in Bangkok, Thailand.

The Critical Tasks You Will Perform

Strategic Business Partnering:

• You will connect challenges to People solutions, swiftly addressing risks and opportunities with strategic insight.
• You will provide thought leadership and act as an independent consultant to the business to influence strategic decisions.
• You will implement People programmes and policies in partnership with centres of excellence (COEs), ensuring alignment with organisational values.
• You will support managers in employee relations, performance management, rewards, retention, and talent development.
• You will engage with relevant external agencies and stakeholders, facilitating the resolution of employee disputes and ensuring compliance with local labour laws and regulations.
• You will foster a culture of inclusion, quality, continuous improvement, teamwork, and high performance.

Technology and AI Leadership:

• You will embrace and promote the philosophy that every Grabber is a technologist, encouraging innovation and technology adoption across all levels.
• You will lead programs that integrate AI and technology into HR processes, driving efficiency and enhancing employee experience.
• You will use generative AI tools to analyse data, create ideas, draft communications, and automate repetitive tasks, enhancing productivity while maintaining a human touch in People business partnering.
• You will champion AI-driven solutions, positioning Grab as a leader in HR innovation, and explore AI technologies to enhance decision-making and strategic planning.

Workforce Planning and Data Analytics:

• You will collaborate with business leaders to guide workforce planning and develop resource forecasts, aligning organisational and budgetary goals.
• You will identify skill gaps and implement training and development programs, overseeing talent deployment and anticipating future requirements.
• You will use HR data and analytics to identify trends, assess organisational health, and make data-driven recommendations, establishing People metrics to demonstrate added value.

What Essential Skills You Will Need

• Embody the principles of Heart, Hunger, Honour, and Humility that define a Grabber.
• 10 or more years of experience, with at least 6 years in human resource business partnering in industries such as FinTech, hyper-growth companies, or banking and finance.
• Great at talking to others and building trust and credibility across all levels.
• Proficiency in using HRIS systems, Power BI, GSuite applications, and generative AI tools.
• Comfortable working alone or with a team, and able to handle change and uncertainty with ease.
• Familiarity with employment laws and regulations in the markets we operate in.
• Fluency and knowledge of the cultural landscape in Southeast Asia/Asian markets are advantageous.
• Leadership and strategic thinking skills, with experience leading digital transformation or AI adoption in HR processes.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.