As a Technology and Tools Specialist/Senior Specialist, you will be part of the Technology and Tools team within the GBS organization and responsible for technologies development, management, and 3rd party integrations. You will also work with all levels of stakeholders internally and externally to improve our usage of existing in accordance with company goals. You will be administering core CS tools & technologies, supporting stakeholders, translating business requirements into system configurations, managing operational requests, coordinating system integrations, identifying operational weaknesses, collaborating with operational teams, communicating with vendors, ensuring documentation and methodologies are followed and providing guidance in IT Process. The successful candidate should have strong experience in managing applications including configuration, customization, reporting, third-party integration, workflow and trigger setup, monitoring, and troubleshooting for internal users.