Senior Tools & Technology Specialist

10 Hours ago • 3-5 Years

Job Summary

Job Description

As a Technology and Tools Specialist/Senior Specialist, you will be part of the Technology and Tools team within the GBS organization and responsible for technologies development, management, and 3rd party integrations. You will also work with all levels of stakeholders internally and externally to improve our usage of existing in accordance with company goals. You will be administering core CS tools & technologies, supporting stakeholders, translating business requirements into system configurations, managing operational requests, coordinating system integrations, identifying operational weaknesses, collaborating with operational teams, communicating with vendors, ensuring documentation and methodologies are followed and providing guidance in IT Process. The successful candidate should have strong experience in managing applications including configuration, customization, reporting, third-party integration, workflow and trigger setup, monitoring, and troubleshooting for internal users.
Must have:
  • Administer core CS tools & technologies.
  • Support and communicate with stakeholders.
  • Translate business requirements.
  • Manage operational requests.
  • Coordinate system integration.
  • Identify operational weaknesses.
  • Collaborate with operational teams.
  • Communicate with vendors.
  • Ensure documentation and methodologies are followed.
  • Provide guidance in IT Process.
Good to have:
  • Strong knowledge & experience in select business processes and in relevant technologies and concepts.
  • Fast learner and independent thinker.
  • Comfortable in a rapid changing environment.
  • Team player and customer-centric mindset.
  • Detail-oriented and understand the fundamentals of project management.
  • Thrive in situations where you can think critically.
Perks:
  • Competitive remuneration package
  • Yearly Performance Bonus
  • Excellent prospects for growth and promotion
  • Employee engagement, recognition and appreciation program
  • Multinational working environment
  • Hybrid work environment

Job Details

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
 

About the Team

This team is part of the Global Business Service (GBS) Centre, home to specialized teams of operations experts, many with years of first-hand experience across a wide range of industries and sectors. This team supports customers globally through different channels such as live chat, emails, tickets, social media, and many more. We work closely with all our key stakeholders, such as Marketing, Finance, and Payment Operations, to successfully launch various global products while understanding the associated risks and management strategies for business growth.
 

About the Opportunity

As a Technology and Tools Specialist/Senior Specialist, you will be part of the Technology and Tools team within the GBS organization and responsible for technologies development, management, and 3rd party integrations. You will also work with all levels of stakeholders internally and externally to improve our usage of existing in accordance with company goals.
The successful candidate will have strong experience in managing applications, including day-to-day configuration, feature customization/development, reporting, third-party integration, workflow and trigger setup, monitoring, as well as troubleshooting for internal users. This is a great fit if you are passionate about technology and CX to systematically solve complex problems.
 

Key Responsibilities: What You'll be Doing:

  • Administer core CS tools & technologies including Contact Center solutions, quality management solutions, workforce management solutions and learning management software (LMS)
  • Support and communicate with stakeholders including IT/Business Partners as well as external/internal communities for opportunities and or alignment of solution strategy
  • Understand and translate business requirements from stakeholders into system configurations
  • Manage a queue of operational requests, prioritizing against evolving business priorities
  • Coordinate system integration, upgrades, change requests, deployment, or production support issues to ensure business continuity
  • Identify operational weaknesses and help improve or innovate new processes by leveraging existing or new tools
  • Collaborate with operational teams and cross-functional partners to drive efficiency and cross-functional alignment as we build and scale
  • Communicate with vendors for new solution deployment and existing system enhancement or upgrades
  • Ensure all documentation, processes, and methodologies used, system development and implementation as per industries standards & methodologies
  • Provide guidance in IT Process (e.g. Operating Model, Governance, System Development Life Cycle) Provide direction and/or guidance in relevant technologies and concepts (e.g. Azure, Cloud Tech, .NET, SAP/ABAP, etc.)
  • Perform technical execution of solutions including requirements gathering, blueprinting, development and deployment

Requirements: What We Look For In You

  • 3 to 5 years of experiences in system administration or business analysis, preferably in customer service technologies such as service desk, contact center, workforce management, quality management and learning management software
  • Strong knowledge & experience in select business processes and in relevant technologies and concepts (e.g. SAP, xAAS, .NET)
  • Fast learner and independent thinker
  • Comfortable in a rapid changing environment and in a fast-paced environment
  • Team player and customer-centric mindset
  • Detail-oriented and understand the fundamentals of project management
  • Thrive in situations where you can think critically, anticipate issues before they arise and proactively suggest big-picture solutions
  • Support a culture of continuous improvement to continually raise the bar of execution

Why Join Us?

  • Competitive remuneration package
  • Yearly Performance Bonus
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
  • Hybrid work environment available as part of our flexible working approach
#LI-HYBRID

 

Similar Jobs

Glean - Technical Support Engineer

Glean

Bengaluru, Karnataka, India (On-Site)
8 Hours ago
Boomi - Software Support Senior Engineer

Boomi

Vancouver, British Columbia, Canada (On-Site)
1 Day ago
N-iX - Senior AQA Engineer

N-iX

Colombia (Remote)
2 Weeks ago
N-iX - Senior AQA Engineer (Python + Robot)

N-iX

Colombia (Remote)
2 Weeks ago
Axon - Manager, Site Reliability Engineering

Axon

Seattle, Washington, United States (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Microsoft - Principal Software Engineering Manager

Microsoft

(Remote)
2 Weeks ago
Zazz - IT Lead

Zazz

India (On-Site)
5 Months ago
Veeam Software - Solution Engineers (Veeam Vault)

Veeam Software

North Sydney, New South Wales, Australia (On-Site)
1 Day ago
Hitachi - MS Dynamics CRM Technical Architect/ Lead

Hitachi

Pune, Maharashtra, India (On-Site)
6 Months ago
Microsoft - Principal Software Engineering Manager

Microsoft

Prague, Prague, Czechia (On-Site)
2 Weeks ago
ION - Senior Security Architect

ION

London, England, United Kingdom (On-Site)
6 Months ago
Rackner - Cloud Architect

Rackner

(Remote)
8 Hours ago
Info Stretch - Lead Data Engineer

Info Stretch

Hyderabad, Telangana, India (On-Site)
6 Months ago
ByteDance - Cloud Network Engineer

ByteDance

Ashburn, Virginia, United States (On-Site)
2 Months ago
ION - Senior DevSecOps Engineer, Italy

ION

Pisa, Tuscany, Italy (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Budapest, Hungary

Diligent - Senior Software Engineer in Test

Diligent

Budapest, Hungary (Hybrid)
1 Day ago
Keywords Studios - Expert Subtitle Translator/QCer: English to Hungarian

Keywords Studios

Hungary (Remote)
2 Weeks ago
OKX - Specialist, LDQA (English Speaker)

OKX

Budapest, Hungary (Hybrid)
10 Hours ago
Diligent - Staff Site Reliability Engineer

Diligent

Budapest, Hungary (Hybrid)
1 Day ago
Diligent - Senior Software Engineer (Mobile, React Native)

Diligent

Budapest, Hungary (On-Site)
1 Day ago
ION - Java Developer, Budapest

ION

Budapest, Hungary (Hybrid)
6 Months ago
Hawk Eye Innovations - Test Automation Engineer

Hawk Eye Innovations

Budapest, Hungary (Hybrid)
1 Week ago
ION - Data Engineer

ION

Budapest, Hungary (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Oslo, Oslo, Norway (On-Site)

İstanbul, İstanbul, Türkiye (On-Site)

Stockholm, Stockholm County, Sweden (On-Site)

Crans-Montana, Valais, Switzerland (On-Site)

Lower Austria, Austria (On-Site)

Dublin, County Dublin, Ireland (On-Site)

View All Jobs

Get notified when new jobs are added by OKX

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug