Service Advisor
Job Summary
Job Description
Tesla is seeking a Service Advisor in Greve, Denmark for a fixed-term position until the end of 2025. The role involves coordinating seamless service experiences for Tesla customers, acting as a brand ambassador and the primary point of contact. Responsibilities include communicating with customers throughout their service journey, coordinating between customers and the service team, collaborating with other departments to ensure consistent customer experience, and identifying areas for improvement in the customer service process. The ideal candidate is customer-centric, a skilled multi-tasker, eager to learn, an excellent communicator in English and Danish, digitally savvy, a flexible team player, and holds a valid driver's license.
Must have:
- Excellent customer service skills
- Strong communication (English & Danish)
- Efficient time management & multitasking
- Digital proficiency & adaptability
- Teamwork & flexibility (shift work)
- Valid driver's license
Good to have:
- Automotive knowledge
- Experience in customer service
Perks:
- Competitive compensation & benefits
- Ongoing training & development
- Dynamic & inclusive work environment
- Innovative technology
2 skills required
Job Details
What to ExpectWhat You’ll DoWhat You’ll Bring
Do you want to help accelerate the world’s transition to sustainable energy?
At Tesla, that’s our mission.
Our Service Advisors coordinate a seamless service experience for our customers. They are our front line and brand ambassadors, supporting Tesla’s mission.
We offer…
- A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
- The chance to work with innovative technology
- Ongoing training and development to help you grow your skills and career
- A competitive compensation and benefits package
- A safe, clean and fun workplace
- Communicate: Support and update customers through their entire service journey, from first contact to when they are reunited with their Tesla vehicle. We depend on you to create an experience where every Tesla customer feels valued, heard and informed
- Coordinate: Act as a coordination point between our customers and the rest of the Service team to deliver excellence during every service visit
- Collaborate: By partnering across teams and departments you aim to ensure consistency in our customer experience
- Innovate: As a team, you will be trusted to continuously create, identify and implement improvements to the customer experience
- Customer-centric above all: You act with the customer in mind. You have a solid background within customer service, and will contribute to the team’s ability to deliver an excellent customer experience
- A skilled multi-tasker: You prioritize your time and tasks efficiently and deliver on time
- Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
- An excellent communicator: You communicate clearly and respectfully in English and Danish
- Digitally savvy: You adopt and adapt quickly to new technology and systems
- Flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts
- Safe to drive: We require you to hold a full valid driver’s license
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