Payments Operations Manager

Growe welcomes those who are excited to:

• Monitor daily, weekly, monthly billing KPIs related to the market (balance, approve rate, conversion rate, average transaction value, abandoned transactions, timeouts, processing time, payments distribution, etc.);

• Escalate drops and anomalies to providers and respective internal teams, pushing responsible people to provide feedback on ETAs and fix statuses;

• Investigate anomalies in processing, key metrics, and technical changes on the partner and product sides, working on improving key metrics;

• Interact with marketing, CRM, customer support, and other departments and handling their requests;

• Document changes on the cashier including buttons order, providers distribution, on/off, payment flows, payment providers changes, etc;

• Dive into current payment flows, methods, provider’s back-office, existing monitoring, analysis, and back-office tools;

• Announce of critical changes in cashier of the relevant teams;

• Perform own cashier payments test and together with locals;

• Prepare and present data/analysis at meetings.

We need your professional experience:

• 3+ years as a billing specialist/billing analyst (online payments);

• Confident in dealing with numbers and processing of financial/transactional information;

• Good Excel and other MS Office software user;

• Understanding of online payments funnels and flows;

• Experience in written communication with foreign customers or partners;

• Basic understanding of payment and transactional systems and services;

• Experience with Tableau, Grafana, and logs is a plus.

We appreciate if you have those personal features:

• Attention to detail;

• High level of communication skills;

• Good team player skills;

• Multitasking, quick task execution;

• Persistence, resourcefulness.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.