Outscal Logooutscal logo

Team Coordinator

1 Month ago • All levels • Operations

Job Summary

Job Description

The Team Coordinator, based in Medellín, supports service delivery, particularly outstaffing operations. This role is the primary company representative for the team, ensuring smooth collaboration with clients. Key responsibilities include organizing team meetings, preparing meeting minutes, managing communications, supporting team staffing and onboarding, monitoring team morale, managing stakeholders, identifying risks, maintaining documentation, and ensuring adherence to company policies. The ideal candidate possesses strong communication and organizational skills, experience in software development/outsourcing, and project management certification.
Must have:
  • Strong communication & organizational skills
  • Project management certification
  • Experience in software development/outsourcing
  • Agile framework knowledge
  • Stakeholder management
  • Team & project management skills
Good to have:
  • Technical background
  • Understanding of SDLC methodologies
Perks:
  • Flexible working format
  • Competitive salary & compensation
  • Personalized career growth
  • Professional development tools
  • Education reimbursement
  • Corporate events & team buildings

Job Details

N-iX is a global company with Ukrainian roots that helps businesses across the world develop successful software products. Founded in 2002, N-iX has come a long way and increased its presence in eight countries spanning Europe, the US, and Latin America. Today, we are a strong community of 2,000+ professionals and a reliable partner for global industry leaders and Fortune 500 companies.

The Team Coordinator will be based on-site in the Medellín office and will play a crucial role in supporting service delivery, particularly for outstaff service operations. This role acts as the primary representative of the company for the team and ensures smooth operational collaboration with customer stakeholders

Key Responsibilities:

 Communications:

  • Organize and facilitate team meetings.
  • Prepare and share Meeting Minutes (MoMs) for important meetings.
  • Ensure timely and appropriate escalations.
  • Facilitate information, knowledge, and news sharing within the team.
  • Provide periodic status reports to relevant stakeholders.
  • Communicate effectively with other company functions as needed.

 Staffing & Onboarding:

  • Facilitate and support team staffing in cooperation with senior management and HR.
  • Support onboarding of new team members.
  • Assist during management interviews (project selling, English/motivation checks) under senior management supervision.
  • Coordinate client interviews and feedback communication.

 People Management:

  • Ensure team members feel integrated and valued within the company.
  • Develop and maintain the Team Availability Calendar (for vacations, day-offs, leaves, etc.) and gain approval from the Customer and other stakeholders.
  • Monitor team morale and provide assistance as needed.
  • Propose and implement team-building activities.

 Stakeholders Management:

  • Define and document relevant stakeholders.
  • Monitor stakeholder engagement through regular meetings and feedback sessions.
  • Ensure customer satisfaction and implement corrective actions if needed.

 Risk Management:

  • Identify and monitor risks in collaboration with senior management.

 Quality & Documentation:

  • Support adherence to company standard processes and policies.
  • Manage team/project documentation and facilitate sharing with relevant stakeholders.
  • Ensure documentation is stored in the correct repository and accessible to team members.

 Education and Experience:

  • Bachelor's/Master's degree.
  • Basic training in team/project management and leadership.
  • Basic training in agile frameworks and techniques.
  • Experience in software development/engineering/outsourcing preferred.
  • Technical background preferred.

 Specialized Knowledge:

  • Strong understanding of the IT industry and project specifics.
  • Understanding of predictive and adaptive SDLC methodologies.
  • Basic knowledge of agile frameworks (Scrum, Kanban, SAFe, etc.).

 Skills and Abilities:

  • Strong communication and organizational skills.
  • Motivation to tackle new challenges and grow.
  • Service-oriented with attention to detail.
  • High emotional intelligence to build trust.
  • Good facilitation skills.

 Certifications:

  • Any project management certification/studies (required).

 Language Skills:

  • Proficiency in English (Upper-Intermediate or higher).

We offer:

  • Flexible working format - remote, office-based or flexible
  • A competitive salary and good compensation package
  • Personalized career growth
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Memorable anniversary presents
  • Corporate events and team buildings
  • Other location-specific benefits

Similar Jobs

Hasbro - Associate Producer

Hasbro

North Carolina, United States (On-Site)
1 Month ago
ION - Java Developer, Budapest

ION

Budapest, Hungary (Hybrid)
4 Months ago
Evolution - Product Delivery Manager

Evolution

Warsaw, Masovian Voivodeship, Poland (Hybrid)
4 Months ago
Ruby game studio - Game Designer (on-site)

Ruby game studio

İzmir, İzmir, Türkiye (On-Site)
4 Months ago
Riot Games - Program Manager - FFGS

Riot Games

Shanghai, Shanghai, China (On-Site)
3 Months ago
Tesla - Service Operations Lead - Poland

Tesla

Ząbki, Masovian Voivodeship, Poland (On-Site)
4 Weeks ago
Sandbox VR - Store Manager

Sandbox VR

St. Louis, Missouri, United States (On-Site)
3 Months ago
Playtech - Online Gaming Assistant

Playtech

Magdalena Del Mar, Lima Province, Peru (On-Site)
1 Month ago
PwC - Tech Majlist Specialist

PwC

Dubai, Dubai, United Arab Emirates (On-Site)
5 Months ago
The Walt Disney Company - Attractions Operator & Driver (Class D License)

The Walt Disney Company

Île-de-France, France (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Every matrix - Middle Front-end Developer

Every matrix

Changsha, Hunan, China (On-Site)
1 Month ago
The Walt Disney Company - Lead Software Engineer (Identity)

The Walt Disney Company

Seattle, Washington, United States (On-Site)
3 Months ago
N-iX - Senior Python Engineer

N-iX

Ukraine (Remote)
2 Weeks ago
Aristocrat Gaming - Technical Project Manager

Aristocrat Gaming

Montreal, Quebec, Canada (Hybrid)
1 Month ago
PwC - Actuarial Product Owner (Techno Functional Engineering)

PwC

Singapore (On-Site)
5 Months ago
Zinnia - Senior Software Engineer I - Calculation Services, India

Zinnia

Gurugram, Haryana, India (On-Site)
3 Months ago
Social Discovery Group - Head of Product (Premium products)

Social Discovery Group

Malaysia (Remote)
3 Months ago
RoofStack - Senior Software Developer (Payment Systems)

RoofStack

İstanbul, İstanbul, Türkiye (Hybrid)
2 Months ago
ION - Project Manager

ION

Pisa, Tuscany, Italy (On-Site)
4 Months ago
Warner Bros Games - Manager, Software Engineering

Warner Bros Games

(Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Medellín, Antioquia, Colombia

Neostella - Product Manager

Neostella

Colombia (Hybrid)
2 Months ago
Nagarro - Senior Staff Engineer - AI/ML QA Engineer

Nagarro

Colombia (Remote)
2 Weeks ago
Salesforce - Technical Architect

Salesforce

Colombia (Remote)
1 Month ago
CloudHire - Operations Support Specialist

CloudHire

Medellín, Antioquia, Colombia (Remote)
4 Months ago
Evolution - Purchasing Specialist

Evolution

Medellín, Antioquia, Colombia (On-Site)
2 Months ago
Neostella - Intake Specialist (Weekend Hours Required)

Neostella

Colombia (On-Site)
3 Weeks ago
N-iX - Senior Computer Vision Engineer (#2654)

N-iX

Colombia (Remote)
2 Months ago
N-iX - Senior Fullstack .NET + Angular Engineer

N-iX

Medellín, Antioquia, Colombia (Hybrid)
1 Week ago
Nagarro - Staff Engineer - DevOps Site Reliability

Nagarro

Colombia (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Operations Jobs

The Walt Disney Company - Sr. Hulu Strategic Operations Manager

The Walt Disney Company

Glendale, California, United States (On-Site)
3 Months ago
Tencent - Studio Operations Director

Tencent

Bellevue, Washington, United States (On-Site)
1 Month ago
Casumo - Customer Service Ambassador - Spanish

Casumo

Macedonia, Ohio, United States (Hybrid)
2 Months ago
Tesla - Service Manager

Tesla

Vienna, Vienna, Austria (On-Site)
3 Weeks ago
Animoca Brands - Portfolio Associate / Manager

Animoca Brands

United Kingdom (Hybrid)
5 Months ago
Evolution - Austrian German Speaking Game Presenter - Relocation to Malta

Evolution

Vienna, Vienna, Austria (On-Site)
4 Months ago
Tesla - Service Advisor

Tesla

North Brabant, Netherlands (On-Site)
4 Weeks ago
Thumbtack - Head of Service

Thumbtack

Philippines (Remote)
1 Day ago
Everyday Health Group - Operations Coordinator

Everyday Health Group

(Remote)
1 Month ago
Canva - Revenue Operations Manager

Canva

Seattle, Washington, United States (Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded