Service Manager

1 Month ago • All levels • Operations

Job Summary

Job Description

Tesla seeks a Service Manager to lead and develop service teams, manage daily operations, and ensure customer needs are met. This role requires exceeding customer expectations, fostering team growth and development, driving operational excellence, and achieving financial goals. Responsibilities include coaching team members, improving service processes, understanding financial performance, and ensuring safety and efficiency within the service center. The ideal candidate possesses strong leadership skills, a customer-centric approach, and the ability to thrive in a fast-paced, high-growth environment. Prior leadership experience in a service-focused industry is required; automotive expertise is not mandatory.
Must have:
  • Lead and develop service teams
  • Manage daily operations and meet customer needs
  • Drive operational excellence and achieve financial goals
  • Coach and mentor team members
  • Improve service processes and ensure safety
Good to have:
  • Automotive expertise

Job Details

What to Expect

Tesla Service Managers are the leaders of our service teams. In this role, you will be responsible for developing teams, managing day-to-day operations and preparing Tesla Service to meet the needs of our customers. We hire leaders who want to run a service business and be a part of a revolutionary and unprecedented part of history, as we transform the way we view service here at Tesla. 

You will be responsible for developing, leading and driving critical regional business programs in a high growth and fast paced environment, taking on complex business challenges and setting targets that align with the strategic vision for Tesla. Due to our rapid growth, these targets will be extremely challenging. Most of what we are doing has not been done before and joining this team is a rare opportunity to set a standard that will continue to transform automotive transportation. The role will report in to our Country Director. We need you to deliver excellent results, and think not only outside the box, but to forget about boxes altogether.

What You’ll Do

Our Service Managers must deliver excellent results and achieve goals month after month, quarter after quarter, on all aspects of customers, people, operations, and financials.


Customer focused: 
  • Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to exude energy and enthusiasm not only by going above and beyond for our existing customers, but also when engaging with new customers. You will actively monitor customer service trends to make necessary improvements, and assist the team in developing appropriate standards and processes to continuously elevate the overall service experience. The ideal candidate is solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity.

People:

  • Our Service Managers are people developers, thus should possess the ability to inspire! We expect you to be 100% committed to the success of your team, and actively involve yourself in your team members’ growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We will look to you, and your ability to coach and teach, to build a team of top talent and mentor the next generation of Tesla leaders. Our Service Managers are the coaches of their teams – you must provide regular coaching and feedback, and have a deep knowledge of your team’s strengths and opportunities. You will be responsible for leading change and inspiring your team every day.


Operational excellence: 
  • As a Service Manager, you must understand and own every aspect of your service center’s performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service by partnering with operations teams on strategic execution. We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions.


Financials: 
  •  Service Managers are expected to understand our business, know their numbers and lead the center’s daily operations to achieve specific goals in quality, productivity, output, cost as well as revenue / margin where applicable.
What You’ll Bring
  • Our Service Managers act in the best interest of Tesla by demonstrating sound judgment. 
  • You must have a passion for our mission, our people, and our customers.'
  • Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.
  • Attitude and approach is everything. You must be aleader and a team-player.
  • Take ownership, and create a culture of accountability
  • Love to change the status quo and work well in high-pressure situations.
  • Exceptional prioritization and time management skills are essential for success.
  • Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.
  • Be self-aware, flexible and open-minded.
  • Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.
  • Be an advocate for your customers and your team. Your success depends on theirs.
  • Be authentic, be real!
  • Professional experience: Prior leadership experience in a service-focused industry.
  • Automotive expertise is not a must.

Similar Jobs

ION - Web Tech Lead, UAE

ION

Abu Dhabi, Abu Dhabi, United Arab Emirates (Hybrid)
4 Months ago
The Walt Disney Company - Health Services-Nursing Coordinator

The Walt Disney Company

Lake Buena Vista, Florida, United States (On-Site)
1 Month ago
ByteDance - Engineering Manager - Applied Machine Learning Algorithm

ByteDance

San Jose, California, United States (On-Site)
3 Months ago
Nielsen Holdings - Staff Software Engineer- Full Stack Developer (AM-TECH-DA-39)

Nielsen Holdings

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
Keywords Studios (Player Support) - Software Development Engineer in Testing III

Keywords Studios (Player Support)

Pune, Maharashtra, India (Hybrid)
1 Month ago
Nintendo - Manager, Retail Operations

Nintendo

San Francisco, California, United States (Hybrid)
7 Months ago
CloudHire - Operations Support Specialist

CloudHire

Philippines (Remote)
4 Months ago
Egnyte - Marketing Operations Manager

Egnyte

India (On-Site)
3 Months ago
Microsoft - Team Assistant & Office Manager

Microsoft

London, England, United Kingdom (On-Site)
1 Month ago
Gameskraft - Affiliate Manager

Gameskraft

Bengaluru, Karnataka, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Walt Disney Company - Marine Nautical Manager

The Walt Disney Company

Celebration, Florida, United States (On-Site)
4 Weeks ago
PwC - Manager /Senior Manager – Sustainability & Climate Change 80 - 100%

PwC

Zürich, Zurich, Switzerland (On-Site)
4 Months ago
Zoox - IT Platform Manager

Zoox

Foster City, California, United States (On-Site)
4 Months ago
PwC - (Senior) Manager Finance Consulting, Sustainable Finance

PwC

Amsterdam, North Holland, Netherlands (On-Site)
4 Months ago
Ubisoft - Animation Director [Unannounced Project]

Ubisoft

Malmö, Skåne County, Sweden (Hybrid)
4 Months ago
PwC - Deals Manager

PwC

Karachi, Sindh, Pakistan (On-Site)
4 Months ago
Logitech - Enterprise Account Manager

Logitech

British Columbia, Canada (Hybrid)
2 Months ago
Glean - Product Manager, Connectors

Glean

Palo Alto, California, United States (On-Site)
3 Months ago
PwC - Associate - Enterprise System and Transformation Assurance

PwC

Jakarta, Jakarta, Indonesia (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Taguig, Metro Manila, Philippines

PwC - BPS Associate (Proby)

PwC

Pasig, Metro Manila, Philippines (On-Site)
3 Months ago
Keywords Studios (Player Support) - Monitoring and Support Engineer

Keywords Studios (Player Support)

Philippines (Remote)
4 Months ago
Microsoft - Partner Solution Sales Manager

Microsoft

Mandaluyong, Metro Manila, Philippines (On-Site)
1 Month ago
ByteDance - Business Analyst, Philippines

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
3 Months ago
Trend Micro - DevOps Engineer

Trend Micro

Manila, Metro Manila, Philippines (On-Site)
18 Years ago
PwC - Manager IT Assurance Services

PwC

Makati, Metro Manila, Philippines (On-Site)
4 Months ago
CloudHire - Fulfillment Operations Analyst

CloudHire

Philippines (Remote)
4 Months ago
Power Integrations - Software Developer (Backend)

Power Integrations

Pasig, Metro Manila, Philippines (On-Site)
4 Months ago
Nagarro - Senior Android Developer

Nagarro

Cebu City, Central Visayas, Philippines (On-Site)
4 Months ago
PwC - AC Manila - Compliance Audit Senior Associate

PwC

Metro Manila, Philippines (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

The Walt Disney Company - Port Cost Senior Analyst

The Walt Disney Company

London, England, United Kingdom (On-Site)
4 Weeks ago
Everyday Health Group - Operations Coordinator

Everyday Health Group

(Remote)
1 Month ago
Scopely - HR Technology Partner

Scopely

California, United States (Remote)
1 Month ago
Nagarro - Associate Engineer, Tech support

Nagarro

New York, United States (On-Site)
4 Months ago
Fanatics - Store Assistant - Inter Store Milano

Fanatics

Milan, Lombardy, Italy (On-Site)
4 Months ago
The Walt Disney Company - Associate Production Manager

The Walt Disney Company

Mumbai, Maharashtra, India (On-Site)
2 Months ago
EClerx - Analyst

EClerx

Pune, Maharashtra, India (On-Site)
5 Months ago
Tesla - Conseiller(ère) en Pièces Détachées - Parts Advisor (H/F) - Val d'Europe Paris Est

Tesla

Bailly-Romainvilliers, Île-de-France, France (On-Site)
1 Month ago
Aristocrat Gaming - Service Delivery Manager

Aristocrat Gaming

London, England, United Kingdom (Hybrid)
1 Month ago
The Walt Disney Company - Hulu Strategic Portfolio Operations Manager

The Walt Disney Company

Santa Monica, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug