Service Manager SDN

We are currently looking for a Service Manager – SDN to lead the delivery and continuous improvement of Software Defined Networking (SDN) services in a large, complex enterprise environment. This role is key to ensuring service stability, operational excellence, and innovation in line with our client’s cloud and digital transformation strategy.

THE WORK:

• Oversee the end-to-end lifecycle of SDN services, ensuring availability, performance, and security.
• Act as the main point of contact for all SDN service-related matters, coordinating between clients, technical teams, and vendors.
• Ensure full compliance with contractual SLAs, KPIs, and ITIL-based service management processes.
• Lead incident, problem, and change management activities for SDN services.
• Monitor service performance and proactively drive improvements to prevent disruptions.
• Collaborate with engineering, operations, and external providers to ensure SDN services align with evolving business needs.
• Manage vendor relationships and ensure that providers meet contractual obligations and performance targets.
• Produce regular reports on service quality, risks, and improvement plans for internal and external stakeholders.
• Drive innovation and service evolution, supporting automation, agility, and adoption of modern SDN technologies.
• Promote knowledge sharing and maintain up-to-date documentation within the team.

Our roles require in-person time to encourage collaboration, learning, and relationship-building with clients, colleagues, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

HERE’S WHAT YOU’LL NEED:

• 5+ years of experience in IT Service Management with a strong focus on enterprise networking or SDN technologies.
• Solid understanding of ITIL principles and service lifecycle management.
• Hands-on experience managing large-scale network infrastructures in critical environments.
• Familiarity with SDN platforms such as Cisco ACI, VMware NSX, OpenStack, or equivalent solutions.
• Understanding of cloud networking models (hybrid and multi-cloud SDN) is a plus.
• Strong communication and stakeholder engagement skills, both technical and non-technical.
• Ability to manage priorities, drive decisions, and remain calm under pressure.
• Experience leading cross-functional teams and working with external vendors.
• Fluency in English (spoken and written) is essential.

Arηs Group – Part of Accenture - is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we have grown to encompass 11 entities worldwide, employing over 2,500 employees in Luxembourg, Belgium, Greece, Italy and Bulgaria.

With our focus on getting things done, we help our clients achieve their goals with best-of-breed solutions, superior execution and exceptional services. We offer bespoke software development, data science, infrastructure, digital trust and mobile development to government institutions at national and European level, telecom providers, and financial institutions, among others.

Our bold company culture is built around working hard and playing hard, with a flat and agile structure that lends itself to efficiency and employee empowerment. We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve. 

Our Vision and Values

Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.

Our values are: caring, agility, excellence, innovation, continual improvement, and reliability.

Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.

Our Culture

We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible, independent and responsive organization.

Our Brand

The ArȠs (pronounce [aris]) name comes from Greek Mythology. ArȠs is the son of Zeus and the God of War – in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.

Don’t hesitate! Join our team

What you’ll get:

An informal hierarchy and work environment:

Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.

An attractive salary package:

With an attractive salary and benefits package – including advantageous fringe benefits – you’ll be paid for what you love to do.

A strong corporate culture:

You’ll join a dynamic team of smart and ambitious people. From the way we hire, to the way we relate to our clients – our values from the foundation of the way we work.

Learning & development opportunities:

We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.

Exciting projects:

You’ll take ownership of various projects for both public and private clients: calling for creativity and innovation, at the cutting-edge of technology.

A rock solid company:

With more than 200 customers, you’ll join a business with a sustainable and growth-oriented plan.

But let’s talk about it face to face!

You have the qualities as listed above? Please, apply and send us your CV, which will be processed in full confidentiality. 

You don’t have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow up with us.