Services Quality Engineer

1 Hour ago • 5 Years + • $67,400 PA - $96,000 PA

Job Summary

Job Description

The Services Quality Engineer role focuses on quality assurance from the Contract Review phase through the End of Warranty phase. This role coordinates with various functions within the North American Services organization, including Tender preparation and Customer Warranty resolution. Responsibilities include setting quality targets, leading quality assurance activities, serving as the interface for all Quality-related matters with customers and stakeholders, monitoring and reporting KPIs, and proposing recovery plans. The engineer will also be involved in corrective and preventative actions, and will have the authority to update, approve, and release product quality documentation. This role requires strategic and creative thinking, strong communication skills, and the ability to work in a fast-paced environment.
Must have:
  • Engineering bachelor’s degree (preferred).
  • 5+ years of experience in a quality manufacturing role.
  • Understanding of quality tools (QRQC, 8D, etc.).
  • Knowledge of Project Management fundamentals.
  • Blueprint reading.
Good to have:
  • Certified Quality Engineer (preferred).
  • Understanding of Gauging concepts.
  • Multi-lingual (English/French).

Job Details

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

The mission of the NAM Services Quality Engineer starts from the Contract Review phase to the End of Warranty phase for the Services business in the region.  This role coordinates with various functions of the North American Services organization – from Tender preparation to Customer Warranty resolution. This role also includes coordination with Wabtec Operations and Site Quality team members.

How will you make a difference?

Set Services quality targets • Lead the quality assurance activities • Serve as the interface with Customer/ and internal stakeholders for all Quality related matters • Represent the region in Quality network meetings/reviews with Transit/Services stakeholders • Monitor and report the quality KPIs and propose a recovery plan in case of deviation

What do we want to know about you?

  • Engineering bachelor’s degree (preferred)
  • Minimum of 5 years' experience in a quality manufacturing role guiding or participating in structured problem-solving activities
  • Quality tools understanding (QRQC, 8D, PDCA FTA, FMEA, Audit, etc.)
  • Knowledge of Project Management fundamentals
  • Certified Quality Engineer (preferred)
  • Blueprint reading
  • Understanding of Gauging concepts and measurement techniques
  • Multi-lingual (English/French) would be considered a plus

What will your typical day look like?

• Ability to plan and prioritize quickly – taking initiative in a collaborative environment.  Strong communicator with tenacity to overcome barriers and drive solutions.

• Strategic and creative thinking to analyze multiple input streams, synthesize information into a clear summary of trends, and drive correction / preventative actions to improve compliance and quality of delivered product.

• Ability to respond positively to feedback and implement change in process and procedures as needed.

• Technical product knowledge.

• Ability to work in a fast-paced environment.

• Exhibits Strong quality compliance behavior.

• Coordination with customers on quality issues (containment, resolution, corrective/preventive actions, etc.)

• Strong computer acumen (Microsoft products and other systems as required)

• Has the authority to update, approve, and release product quality documentation.

• All WPT employees have the authority to stop the process they are performing, should the process become unsafe or the outputs nonconforming.

What about the physical demands of the job?

• Employee is required to stand for up to 4 hours per day.

 • Employee is regularly required to lift and/or move up to 25 pounds, and occasionally lift and/or move 50 pounds.

 • Requires daily face-to-face interaction with employees on production line.

• Office and manufacturing environments.

 • May involve exposure to cold and hot temperatures, humidity, dust, vapors, fumes, vibration and other loud noises from the plant. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

 • Travel up to 25% as required.

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Our job titles may span more than one career level. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands, and work location. The base pay range is subject to change and may be modified in the future.

More information on offered benefits, which include health, welfare, and retirement, is available at mywabtecbenefits.com.

Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).

Our job titles may span more than one career level. The salary range for this role is between

$67,400.00-$96,000.00

The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include an annual bonus, if eligible.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.  

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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About The Company

Want to move the world? Want to innovate and bring that innovation to life?At Wabtec, we are in the business of realizing potential – that of the transportation industry, and yours!Drawing on nearly four centuries of collective success across the vibrant portfolios of Wabtec, GE Transportation and Faiveley Transport, we offer employees hands-on opportunities all over the world to shape the future of transportation – as well as their own. Wabtec is focused on performance that drives progress, leveraging our digital expertise, technological innovation, and world-class manufacturing and services to create transportation solutions that move and improve the world.

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