Assistant Store Manager
Job Summary
Job Description
FASHIONPHILE is seeking a Full-Time Assistant Store Manager for their Philadelphia, PA location. The role involves maximizing store productivity and profitability, developing sales plans, and creating strategies based on market information. Responsibilities include creating a luxury experience for procuring goods, achieving sales goals, supporting the sales floor, training employees, and recruiting new hires. The role involves managing performance and building customer relationships to exceed expectations.
Must have:
- 3+ years in a leadership role in a fast-paced retail environment
- Extensive experience in customer service and sales within retail
- Excellent client service and communication skills
- Ability to establish long-lasting customer relationships
- Tech savvy with multiple tech devices and Apple products
- Strong attention to detail and self-motivation
Good to have:
- Knowledge of high-end luxury handbags and accessories
- Knowledge of Salesforce
Perks:
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long-Term Disability Insurance
- Employee Discount
5 skills required
Job Details
**This role is eligible for base rate + UNCAPPED commission. Enjoy the potential for unlimited earnings based on your performance! **
FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity:
FASHIONPHILE is seeking a Full-Time Assistant Store Manager for our Philadelphia, PA location. In this role, you will demonstrate ownership for the retail location by maximizing store productivity and profitability. You’ll develop plans to achieve sales and productivity goals, and work closely with the store manager to evaluate market information and create strategies that can impact showroom results. You will lead by example, set the tone for the store, and provide feedback to the store manager that will result in a more efficient, productive, and profitable location that exceeds Fashionphile ONE service expectations. Available to work traditional Retail operating days/hours that may include weekends, evenings, and holidays. Responsibilities include:
- Creating and upholding best in class luxury experience for procuring goods from clients and assisting them with purchasing items.
- Achieving sales goals, conversion expectations, circularity, KPI’s and all service responsibilities.
- Supporting the sales floor coverage and any other call to action customer service duties that may arise.
- Coaching, training and upholding clienteling and outreach responsibilities including follow through on all assigned targeted outreach data list (BOPS, SF Scheduler, Online Geo targeted list). Build a personal repeat business of Fashionphile with client books, outreach and customer retention.
- Attending HR training classes around employee conduct, harassment free workplace, attendance and timekeeping, giving/receiving feedback and corrective actions. Directly supporting managers with employee coaching, development and delivering 1:1 TB’s.
- Recruiting, hiring and training new employees and delegate work in lieu of store manager.
What We’re Looking For
- Minimum of 3 years in a leadership role, working in a fast paced retail environment
- Extensive experience in customer service and sales within the retail sector
- Excellent client service and communication skills
- Demonstrated ability to establish and nurture long-lasting customer relationships.
- Tech savvy with the ability to work with multiple tech devices, google drive and apple products
- Strong attention to detail and self-motivation
- Comfortable with flexible work schedule to meet the needs of the business
- Nice to Have: Knowledge of high-end luxury handbags and accessories
- Nice to Have: Knowledge of Salesforce
What We Offer
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long-Term Disability Insurance
- Employee Discount
Work Shift
Full-Time (40 hours a week) role and all of our employees at this location work a rotating shift Monday-Sunday (Monday - Saturday 10:00AM-7:00PM & Sundays 12:00PM-6:00PM). Candidates must be available within these hours for any shift in order to be considered.
Pay Rate
This position begins at $19.50/HR - $/25.00/HR for all New Hires into FASHIONPHILE's retail Philadelphia, PA location + UNCAPPED COMMISSION on all sales
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