Client Executive

3 Weeks ago • 2 Years + • $70,000 PA - $95,000 PA

Job Summary

Job Description

The Client Executive for High Value Accounts at FindLaw is responsible for developing and maintaining client relationships to achieve retention and revenue goals within a designated territory. This involves proactive and reactive account management, close collaboration with Field Consultants, and cross-functional work with internal departments. The role also requires driving results for account retention and revenue, meeting monthly targets, and developing strategies to retain the client base and grow renewal portfolios. Providing excellent customer care through cultivating and growing client relationships is key. Additionally, the position involves managing time and responsibilities, prioritizing tasks, maintaining accurate renewal forecasts, and participating in strategic planning. The role also demands effective communication and collaboration with internal and external partners, understanding customer needs, and acting as the primary internal point of contact.
Must have:
  • Minimum 2 years client management/sales/marketing experience
  • Proven success in client retention and revenue
  • Well-developed negotiation skills
  • Strong communication and presentation skills (phone)
  • Ability to multitask, prioritize, and follow through
  • Drive results for account retention and revenue
Good to have:
  • Previous FindLaw client management experience
  • Four-year degree preferred
  • Understanding of digital marketing concepts
  • Experience with the legal industry preferred
Perks:
  • Medical, dental, and vision insurance
  • Life insurance
  • Disability coverage
  • Flexible spending accounts
  • Paid holidays
  • Casual dress code
  • 401(k) plan
  • Paid time off (PTO)
  • Innovative culture
  • Professional growth opportunities
  • Healthy work-life balance
  • Collaborative environment

Job Details

The Client Executive, High Value Accounts - FindLaw is responsible for developing and maintaining ongoing client relationships in order to achieve client and revenue retention goals within an assigned territory or team. This will be done by proactive and reactive management for each assigned account, close partnership with Field Consultants, and working cross functionally with all areas of FindLaw departments that support our business. The position is Hybrid and will be based out of Eagan, MN.
 
About the Role 
In this opportunity as Client Executive, High Value Accounts, FindLaw, you will: 
- Drive Results for Account Retention and Revenue 
- Achieve monthly retention and renewal targets 
- Develop and execute on strategy to retain assigned client base and associated revenue; assist with renewal portfolio growth 
- Provide first class customer care for all clients through cultivating, maintaining and growing client relationships 
- Communicate and Collaborate 
- Responsible for managing time and responsibilities, and prioritizing as-needed 
- Maintain an accurate and up-to-date renewal forecast using business system logging requirements and proper documentation 
- Involved in strategic planning to execute on business objectives, and able to problem solve 
- May train or mentor colleagues 
- Customer Focus (Relationships - Internal/External) 
- Strong understanding of the customer's needs/requirements and priorities 
- Communicates information effectively, checks for understanding, provides account recommendations to drive retention and growth strategies 
- Responds to non-standard requests from customers; investigates with assistance from others as needed 
- Acts as the primary, internal point of contact for assigned accounts and establish strong working relationships with internal and external partners/stakeholders 
 
About You 
You’re a fit for the role of Client Executive, High Value Accounts, FindLaw, if your background includes: 
- Previous FindLaw client management experience and a four-year degree preferred 
- Minimum of 2 years client management and/or sales and marketing experience 
- Proven success with retention of client population and associated revenue 
- Well-developed negotiation skills and ability to negotiate and resolve conflicts required 
- Strong communication and presentation skills, especially via telephone, required 
- The ability to multitask, prioritize, and follow through in accordance with service level agreements. 
- An understanding of digital marketing concepts and processes preferred
- An understanding and/or experience working with the legal industry preferred
 
What’s in it For You?
At Findlaw, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:
- Innovative Culture: Embracing the "IB Way," the company fosters a culture that encourages rapid experimentation, flexibility, collaboration, and a relentless focus on developing winning strategies.
- Professional Growth: Internet Brands emphasizes internal growth, providing employees with opportunities for personal and professional development.
- Comprehensive Benefits: Employees enjoy a range of benefits, including medical, dental, and vision insurance, life insurance, disability coverage, flexible spending accounts, paid holidays, casual dress code, 401(k) plan, and paid time off (PTO).
- Work-Life Balance: The company promotes a healthy work-life balance, allowing employees to maintain personal well-being alongside professional responsibilities.
- Collaborative Environment: With a focus on flexibility and collaboration, Internet Brands creates an atmosphere where teamwork and open communication are valued.
- Global Presence: Operating in over 30 office locations worldwide, the company offers diverse opportunities across various regions.
- Stability and Innovation: Combining the innovation of a start-up with the stability and profitability of an established corporation, Internet Brands provides a unique and secure working environment.
- Industry-Leading Expertise: Internet Brands excels in a variety of verticals, including healthcare, legal, automotive, and home services, leveraging deep industry knowledge to create innovative and impactful solutions for clients and consumers alike.
- Compensation: $70,000 base + $25k commission
 
About Internet Brands:
Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.Internet Brands and its wholly owned affiliates are an equal opportunity employer. 

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