Technical Consultant

3 Months ago • 2 Years +

Job Summary

Job Description

This position involves planning, installing, implementing, and training customers on Fortra Power software solutions, specifically Robot and Powertech brands. Responsibilities include delivering complex software implementation projects, guiding customers on best practices, working with project managers, creating test plans, configuring software, resolving issues, training end users, and managing project-related issues. Travel to customer locations is required. Ideal candidates should have experience with IBM i administration, software implementation, and Fortra's Robot suite or Powertech.
Must have:
  • 2+ years of IBM i Administration experience
  • 2+ years of experience implementing and supporting software products
  • Confident and positive attitude in facing complex organizations
  • Strong analytical and problem-solving skills
  • Effective interpersonal and professional communication skills
  • Strong presentation skills
  • Strong organizational and time management skills
  • Ability to effectively handle multiple projects and responsibilities
Good to have:
  • 2+ years of Fortra’s Robot suite experience
  • 2+ years of Fortra’s Powertech experience
  • CL programming experience
  • IBM i security expertise
  • IBM i Save/Restore experience
  • IBM BRMS for i experience
  • DB2 SQL experience
Perks:
  • Competitive benefits and salaries
  • Personal and professional development opportunities
  • Flexibility

Job Details

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. For over 40 years, our employees have enjoyed rewarding careers that challenge them, support their growth, and inspire them to think and act boldly to make a real impact. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more

At Fortra, we’re breaking the attack chain. Ready to join us? 

 


 

This position is responsible for the planning, installation, implementation, and training of Fortra Power software solutions for customers, specifically for our Robot and Powertech brands. 

WHAT YOU'LL DO

  • Deliver complex software implementation projects from contract acceptance through to Go Live.
  • Guide customers through best practice processes to help ensure successful adoption of solution.
  • Work closely with the assigned Project Manager to ensure accurate description of services, including estimate of effort and completion date.
  • Create high level acceptance test plans to confirm solution functionality and demonstrate functionality to customers.
  • Configure and document software settings and deployment architecture to meet Fortra and customer requirements.
  • Resolve any identified issues or concerns related to the software implementation.
  • Document and escalate complex issues to Support.
  • Train end users, answer software questions, and provide training aids.
  • Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes.
  • Provide communication of task status to Project Manager through regular status reporting and other presentation vehicles.
  • Assist in the monitoring of project-related issues or escalations (of an urgent or high priority nature) and build response strategies and actions to address issues.
  • Travel up to and sometimes more than 25% to customer locations.
  • Other duties as assigned.

QUALIFICATIONS

  • A four-year degree is preferred. Equivalent work experience and accreditations will be considered 
  • 2+ years of IBM i Administration experience
  • 2+ years of experience implementing and supporting software products.
  • Confident and positive attitude in facing complex organizations and processes.
  • Strong analytical and problem-solving skills with high attention to detail and quality.
  • Effective interpersonal and professional communication skills, both verbal and written. Builds strong customer relationships through responsiveness and expertise.
  • Strong presentation skills. Comfortable leading a small group through discovery workshops and training sessions.
  • Strong organizational and time management skills.
  • Ability to effectively handle multiple projects and responsibilities.

Ideal candidates will also have:

  • 2+ years of Fortra’s Robot suite experience:
  • 2+ years of Fortra’s Powertech experience
  • CL programming experience
  • IBM i security expertise
  • IBM i Save/Restore experience
  • IBM BRMS for i experience
  • DB2 SQL experience

Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

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About The Company

At Fortra, we’re not just responding to cyber threats but anticipating them, planting obstacles, and breaking the attack chain. Fortra is a global cybersecurity company offering advanced offensive and defensive security solutions that deliver comprehensive protection across the cyber kill chain. Armed with a team of passionate experts driven by a shared purpose, we work together to empower our clients with the tools, intelligence, and expertise to safeguard what matters most. Fortra provides equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, genetic information, status as a covered veteran, age, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected characteristic.

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