Shipping Discrepancy Analyst

4 Months ago • 2 Years +

Job Summary

Job Description

The Shipping Discrepancy Analyst at Corsair will efficiently track, analyze, and resolve shipment discrepancies by reviewing shipping documents like Bills of Lading and Proof of Delivery. Responsibilities include maintaining discrepancy logs, generating reports for management, collaborating with sales, sales operations, and accounts payable teams to address discrepancies and chargebacks, managing credit notes, and improving shipping processes to minimize future discrepancies. The ideal candidate possesses strong analytical, communication, and organizational skills, along with proficiency in Microsoft Office Suite and experience with Business Intelligence tools.
Must have:
  • Discrepancy investigation and resolution
  • Documentation and reporting
  • Stakeholder collaboration
  • Chargeback and credit note management
  • Process improvement
  • Bachelor's degree in related field
  • 2+ years in distribution/logistics
  • Proficiency in MS Office Suite and Excel
Good to have:
  • Experience with PowerBI
  • Familiarity with Smartsheet

Job Details

Job Info

  • Job Identification 8201
  • Job Category Materials and Procurement
  • Posting Date 02/13/2025, 07:12 PM
  • Locations 5F-1, No.5 Hangsuang Road Dayuan, Taoyuan County, 33747, TW
  • Job Schedule Full time

Job Description

General Purpose:

Corsair is seeking a dedicated and detail-oriented Shipment Discrepancy Analyst to ensure that our shipment processes meet the highest standards of accuracy and efficiency. By diligently tracking and investigating discrepancies reported by our customers, you will play a pivotal role in upholding Corsair's reputation for unmatched customer service.

Key Responsibilities:

  • Discrepancy Investigation: Efficiently track, analyze, and resolve shipment discrepancies. This includes reviewing key shipping documents such as Bills of Lading (BOLs) and Proof of Delivery (POD) to determine the probable cause, whether due to distribution centers, carriers, or customers.
  • Documentation and Reporting: Maintain a comprehensive log of all reported discrepancies. Produce and present reports to management, highlighting frequency, causes, and trends of discrepancies.
  • Stakeholder Collaboration: Collaborate closely with sales, sales operations, and accounts payable teams to swiftly identify and address discrepancies, especially when chargebacks arise.
  • Chargeback Management: Actively engage with the accounts payable department to dispute chargebacks when necessary, ensuring Corsair's financial interests are safeguarded.
  • Credit Notes Management: Oversee the initiation or approval of credit notes when discrepancies arise due to errors on Corsair's end, or its distribution center or carrier.
  • Continuous Improvement: Partner with cross-functional teams to pinpoint and enact improvements in the shipping process, aiming to minimize discrepancies.

Essential Skills and Experience:

  • Bachelor's degree in a related field.
  • At least 2 years of experience in distribution, logistics, or supply chain management.
  • Exceptional organizational skills with the capability to juggle multiple tasks.
  • Robust analytical skills and a penchant for data-driven decision-making.
  • Stellar communication skills, both written and verbal.
  • Proficiency in presenting findings and insights to teams or management.
  • Collaborative team player attitude.
  • Fluency in English, ensuring smooth communication with the US-based supervisor.
  • Proficiency in Microsoft Office Suite (Outlook, SharePoint, Teams, Word, PowerPoint).
  • Experience with Business Intelligence tools such as PowerBI.
  • Advanced skills in Microsoft Excel, including functions, pivot tables, and formatting.
  • Familiarity with Smartsheet is a significant advantage.

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About The Company

Founded in 1994, CORSAIR (NASDAQ:CRSR) is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans.


CORSAIR has built a passionate base of loyal customers due to its gamer- and creator-centric design philosophy, commitment to high performance, and professional quality. The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries.


CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, and ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops.

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