Shop Support Associate
Job Summary
Job Description
The Shop Support Associate oversees daily sales department activities, handling purchase orders and inquiries from North American and Latin American distributors and retailers. Responsibilities include task allocation, workflow optimization, performance monitoring, and reporting to the Team Leader. This role also involves assisting with shipments, retailer registrations, promotional offers, database maintenance, resolving inquiries, and coordinating retail events. Additional duties include inventory management, shipping promotional items, attending tournaments as an official judge, and market trend analysis. Proficiency in Microsoft Office Suite is required. A Bachelor's degree or equivalent experience is necessary, along with 1-2 years of sales/promotional and warehouse experience.
Must have:
- Oversee daily sales activities
- Handle purchase orders and inquiries
- Allocate tasks, optimize workflows
- Assist with shipments and registrations
- Resolve inquiries and claims
- Proficient in Microsoft Office Suite
- Bachelor's degree or equivalent
Good to have:
- Experience in sales/promotional field
- Experience in warehouse operations
- Strong analytical and communication skills
4 skills required
Job Details
Shop Support Associate
Job Description:
Any applications missing either forms will not be considered.
Kindly note that only shortlisted candidates will be notified.
- This position is responsible for overseeing daily activities of associates in the Sales Department as well as performing regular duties of the department.
- Oversees and handles all sales purchase orders and inquiries from North American and Latin American distributors and retailers.
- Allocates departmental tasks to each associate.
- Ensures smooth workflows within the department and that performance of the associate(s) is of a high standard.
- Reports all activities to the Shop Support Team Leader.
- Assists with monthly shipments and new retailer registration.
- Assists retailers with special event and promotional offers registration.
- Assists with database maintenance.
- Communicates merchandise availability with retailers.
- Resolves distributors and retailer inquiries and claims.
- Ensures all shop-related event support emails are processed in a timely manner
- Coordinates with other teams to create schedules for retail Sneak Preview events and collect orders.
- Shares all shop support information with company staff, distributors and retailers when necessary.
- Seeks assistance from the Shop Support Team Leader for any issues that arises.
- Analyzes the TCG market and reports trends.
- Proficient in Microsoft Office Suite (Excel/Word/PowerPoint).
- Receives and tracks inventory of promotional items.
- Prepares and ships out monthly promotional items to shops.
- Attends Bushiroad tournaments and be an official judge as needed.
- Reports any irregular activities/claims to the General Manager.
- Attends distributor open house as needed
- Attends Bushiroad conventions as needed.
- Attends Bushiroad tournaments and be an official judge as needed.
- Reports any irregular activities/claims to the General Manager.
- Bachelor’s degree (B.A.) from four-year College or university; or equivalent combination of education and experience required.
- One to two years in a sales or promotional field is preferred
- One to two years in warehouse operations is preferred.
- Driver’s license required
- Seeks constant improvement, increases efficiency and reduces expenses in work processes.
- Performs special projects and other miscellaneous duties as assigned by management.
- Maintains high ethical standards in the workplace.
- Reports all irregular issues and problems to management for solution.
- Maintains good communication with management, office staff members and outside contacts.
- Complies with all company policies and procedures.
- Contributes and supports organization as a whole including other departments/teams.
- Responsible for maintaining a clean and safe working area.
- $18.00 ~ $22.00 per hr
Any applications missing either forms will not be considered.
Kindly note that only shortlisted candidates will be notified.
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