Specialist I, People & Culture Service Operations

1 Month ago • 2-4 Years • Operations • Administrative • Human Resource

Job Summary

Job Description

The Specialist I, People & Culture Service Operations role involves handling advanced employee inquiries, executing HR transactions, and generating reports using Workday and other systems. Responsibilities include resolving escalated requests, managing employee data, providing consultative support, and collaborating with vendors. This position requires meticulous attention to detail, a proactive approach to process improvement, and excellent customer service skills. The role encompasses benefit administration, recruiting support, data maintenance (including mass EIB loads), and compliance with HR policies and regulations. This role also serves as an escalation point for Tier 1 support.
Must have:
  • Excellent customer service
  • Workday HCM & EIB experience
  • HR/P&C transaction processing
  • Data maintenance & reporting
  • Problem-solving & escalation
  • Benefit administration expertise
Perks:
  • Robust benefits package
  • Global career opportunities

Job Details

The Specialist People & Culture Service Operations role is responsible for responding to advanced and complex inquiries from employees, executing People & Culture transactions and data reporting using Workday and other systems. The role includes handling elevated and escalated requests, updating employee data and assisting employees directly by performing consultative actions or through third-party vendors.  This role requires great attention to detail and an appetite for constantly improving People & Culture system, processes, and reports.

What You'll Do

  • Provide excellent customer service in response to elevated and complex P&C inquiries from employees, P&C business partners and managers via multiple intake methods such as email, chat, phone or ticketing systems

  • Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple HR systems.

  • Utilize a case tool for capturing all inquiries, customer information, case data, updates as well as communicating the resolution to requestor or escalating more complex issues to appropriate team.

  • Has acute knowledge gained from operating within a P&C Tier 1 customer care environment across local benefits, talent acquisition & Workday data maintenances processes and policies

  • Perform employee data maintenance directly including mass EIB loads into the Workday system and provide business process data mapping validation

  • Act as an escalation point for Tier 1 and Utilize the case tool for capturing all inquiries, customer information, case data, updates as well as communicating the resolution to requestor

  • Perform deep benefit administration transactions and processes, consult with employees on health, welfare inquiries, engage internal stakeholders such as payroll for accurate payroll deduction processing and work with third-party vendors or government agencies to ensure compliance

  • Handle executive requests, elevated inquiries and employee escalations timely and accurately.

  • Support recruiters, candidates directly and perform all recruiting administration scope of service transactions

  • Effectively communicate HR policies and programs while listening and explaining sophisticated subjects.

  • Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

What We're Looking For

  • Bachelor’s Degree in IT, Business or related field or equivalent work experience

  • 2-4 years prior experience working in a P&C or HR contact center/Shared Service or operations environment supporting inquiries and transactions across multiple HR or P&C functions such as benefits, employee data maintenance, recruiting

  • 2-4 years of Workday HCM, EIB mass load experience and reporting experience

  • A genuine interest in working within a HR or People & Culture operations team

  • A passion for excellent customer service, adaptable & flexible

  • Excellent verbal and written communications in English

  • Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast paced, changing work environment

  • Ability to comply with handling sensitive and confidential employee data

  • Works under general direction; must be able to work independently

  • Ability to utilize knowledge guide materials in performing research and answering inquiries

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

Travel Expectations

None

Additional Information:

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

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About The Company

Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 7000 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be.


Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day.  


Come and join us – let’s play!


𝘗𝘭𝘦𝘢𝘴𝘦 𝘣𝘦 𝘢𝘭𝘦𝘳𝘵 𝘵𝘰 𝘴𝘤𝘢𝘮𝘴 𝘰𝘧𝘧𝘦𝘳𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴. 𝘈𝘯𝘺 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘵𝘰 𝘤𝘢𝘯𝘥𝘪𝘥𝘢𝘵𝘦𝘴 𝘳𝘦𝘨𝘢𝘳𝘥𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴 𝘢𝘵 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘰𝘳 𝘪𝘵𝘴 𝘴𝘶𝘣𝘴𝘪𝘥𝘪𝘢𝘳𝘪𝘦𝘴 𝘸𝘪𝘭𝘭 𝘤𝘰𝘮𝘦 𝘧𝘳𝘰𝘮 𝘢𝘯 @𝘢𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵.𝘤𝘰𝘮, @𝘣𝘪𝘨𝘧𝘪𝘴𝘩𝘨𝘢𝘮𝘦𝘴.𝘤𝘰𝘮, @𝘱𝘪𝘹𝘦𝘭𝘶𝘯𝘪𝘵𝘦𝘥.𝘤𝘰𝘮, 𝘰𝘳 @𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘮𝘢𝘥𝘯𝘦𝘴𝘴.𝘤𝘰𝘮 𝘦𝘮𝘢𝘪𝘭 𝘢𝘥𝘥𝘳𝘦𝘴𝘴. 𝘍𝘳𝘰𝘮 𝘵𝘪𝘮𝘦 𝘵𝘰 𝘵𝘪𝘮𝘦, 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘮𝘢𝘺 𝘶𝘴𝘦 𝘢𝘯 𝘦𝘹𝘵𝘦𝘳𝘯𝘢𝘭 𝘢𝘨𝘦𝘯𝘤𝘺 𝘧𝘰𝘳 𝘳𝘦𝘤𝘳𝘶𝘪𝘵𝘮𝘦𝘯𝘵 𝘱𝘶𝘳𝘱𝘰𝘴𝘦𝘴, 𝘩𝘰𝘸𝘦𝘷𝘦𝘳 𝘵𝘩𝘦𝘺 𝘸𝘪𝘭𝘭 𝘯𝘦𝘷𝘦𝘳 𝘳𝘦𝘲𝘶𝘦𝘴𝘵 𝘱𝘢𝘺𝘮𝘦𝘯𝘵𝘴 𝘰𝘧 𝘢𝘯𝘺 𝘴𝘰𝘳𝘵.

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