Senior Associate, Product Operations
Job Summary
Job Description
The Senior Associate, Product Operations will be responsible for conducting user research, identifying and addressing product performance issues, proposing new features, ensuring smooth live operations, overseeing localization and QA, and managing customer support. This role requires strong analytical skills, data-driven decision-making, and excellent communication and collaboration abilities. The ideal candidate will have a passion for gaming and a deep understanding of the gaming ecosystem, with at least 2 years of experience in product operations, live operations, or a related field within the gaming industry. Fluency in Hindi is preferred. A short-term assignment in Singapore may be required in the future.
Must have:
- User research & analysis
- Product performance optimization
- New feature proposal & evaluation
- Live operations management
- QA & localization oversight
- Customer support management
- Data-driven decision making
- Collaboration & communication
Good to have:
- Hindi fluency
- Experience in the gaming industry
5 skills required
Job Details
Job Description
- Conduct user research, focus groups and interviews to gain a comprehensive understanding of the player base, while monitoring user pain points and working with internal teams to address them
- Identify and address issues related to product performance or gameplay through tracking in-game product related metrics
- Propose and evaluate new feature ideas, ensuring they are in line with player preferences and improve the gaming experience
- Ensure smooth live operations by working closely with the QA, configuration and anti-hack teams
- Partner with global teams to ensure timely and efficient execution of patch updates and new feature rollouts
- Oversee the localization and quality assurance (LQA) process for in-game content to ensure high-quality translations
- Ensure prompt and efficient resolution of player inquiries and issues by managing customer support operations
Job Requirements
- Bachelor’s Degree or higher in a finance, business, engineering or related field
- Minimum 2 years of relevant experience in product operations and management, live operations, or equivalent, preferably from gaming industry
- Ability to analyze in-game metrics, optimize gameplay features based on insights and make data-driven decisions
- Capable of quickly identifying and resolving real-time issues through hands-on problem solving
- Ability to collaborate and communicate effectively with multiple teams and stakeholders
- Fluent in one of the local language in India, preferably Hindi, to effectively engage with local players
- Strong passion for gaming and a deep understanding of the gaming ecosystem
- Strong relationship building and team coordination abilities
- Willing to relocate to Singapore for a short-term assignment in the future
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