Sr Customer Success Advisor - Retail

Position Title: Sr Customer Success Advisor - Retail vertical

Location: Virtual within the US

Overview

We partner with our customers to ensure they are maximizing value from their Blue Yonder products. You’ll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. You will be building long term relationships with both IT and business stakeholders, supporting them through their entire Blue Yonder journey.  Internally, you will represent the voice of the customer and be a key member of the core account team, along with the Account Manager and Technical Account Manager. If you enjoy driving real value, working collaboratively both internally and externally in an energized and growing team, this role is for you

How will you contribute and drive success?

• Collaborating to create and deliver to account plans across your assigned accounts
• Identify and create opportunities of cross-sell and upsell opportunities and ensure non-event renewals
• Build relationships with key stakeholders in the customer’s organization to enable a great customer experience and capture any concerns
• Keeping in tune with sub-industry trends and events that can enable you to effectively connect with your customers, understand their challenges, concerns and opportunities
• Understand BY products and recognize how they can be used to solve problems and create value for your customers
• Conduct periodic business reviews to drive adoption and value with your customers
• Delivering and communicating ROI for your customers, both internally and externally, throughout the customer life cycle
• Act as the internal customer advocate within BY working various cross-functional teams
• Follow internal processes to improve Customer's Satisfaction, Increase retention, Risk Mitigation
• Nurture Customer Reference status
• Coordinate with Sales team to identify and support cross-sell/up-sell opportunities that will allow customers to unlock further value through BY
• Oversee customer escalations for BY related matters involving Value, Consumption and Adoption and liaise with internal organizations as required
• Serve as an important source for information regarding the customer’s business needs and provide customer feedback to Product Management, Sales, and Marketing

What will offer you to do so?

• Competitive salary and bonus plan
• Access to market leading tools & technology to help drive your success
• Work alongside an industry leading teams to help you drive intelligent and thought-provoking conversations
• Flexible remote working
• Ownership of the customer experience on your assigned accounts
• The opportunity to learn and drive leading practices in customer success
• The chance to define what customer success looks like in an environment with a diverse, industry leading supply chain offering
• An environment to grow and develop a career in Customer Success and beyond, measuring what matters including your personal & skillset development

What we are looking for

• Ideally, 8-10 years of experience in customer-facing roles in the Supply Chain industry
• Experience in working with complex, multi-divisional, multi-geographical customers
• Clear executive presence and excellent communication
• Ability to identify critical items in ambiguous situations or structure, then communicate them at the required levels to make progress
• Passion for the Supply Chain Industry
• Experience working with cross-functional teams (e.g. Sales, Product, Delivery)

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The salary range for this position is $140,000 - $165,000 USD with annual bonus eligibility.

The salary range information provided, reflects the anticipated base salary range for this position based on current national data.  Minimums and maximums may vary based on location.  Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors.  In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: 

• Comprehensive Medical, Dental and Vision 

• 401K with Matching 

• Flexible Time Off 

• Corporate Fitness Program 

• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.