Sr. Director, Business Strategy & Operations Go-To-Market Services (GTMS)

The Client Services team provides industry-leading operational support and drives Visa’s client success globally. We are a key internal partner to sales, product, and technology teams, bringing the voice of the customer into the design, development, and deployment of Visa products and services. We enable our client-facing teams to deliver and scale new products, services, and initiatives into the market.

The Sr. Director, Business Strategy & Operations Go-To-Market Services (GTMS) is a key leadership role within the Global GTMS Client Services Leadership Team, reporting to the Global GTMS Business Operations VP. This individual manages multiple global programs and projects, driving success in global & regional initiatives. Responsibilities include leading strategic programs, business planning, performance tracking, and preparing executive presentations and communications for the GTMS team globally.

Roles & Responsibilities

• Strategic Initiatives: Lead the envisioning, planning, and management of CS-wide strategic initiatives, translating goals into actionable and measurable OKRs and initiatives with project plans and required prioritization.
• Performance & Execution Governance: Define and operationalize cadence, content, participants, and communication for business reviews to achieve business and operational goals.
• Data & Reporting: Develop and execute standardized reporting across business units and regions, tracking performance against OKRs and other relevant KPIs. Address key variances, trends, and issues.
• Communication Strategy: Implement a communication strategy to inform business partners, executives, and team members about priorities, achievements, and activities.
• Executive Presentations: Prepare high-quality executive presentations for key meetings and forums, including storytelling slides and presenter scripts focused on deliverable outcomes.
• Budget & Resource Management: Work closely with finance to ensure budget adherence, drive prioritization discussions, and optimize resource management against the workforce plan.
• Employee Forums: Design and deliver employee forums to drive change management of key global initiatives.
• Employee Engagement: Manage Employee Engagement results and provide actionable steps for improvement to the Global GTMS leadership team.
• Compliance Guidance: Provide internal compliance guidance by working with cross-functional teams to ensure the highest internal audit ratings.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:
•12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• A minimum of 5 years’ experience in business consulting practice.
• Executive-level interpersonal and communication skills, with a proven ability to collaborate, negotiate, and influence team members at all levels.
• A minimum of 5 years working in strategic business operations with acumen on business insights delivery.
• Expertise in transforming complex data into tangible business insights for client services and product executive leadership.
• Experience in the cards or payments industry with a deep understanding of consumer and commercial card products.
• A minimum of 5 years successfully leading high-performing teams, leading by example with a people-first leadership style.
• Exceptional business acumen and technical rigor, able to seamlessly shift between conversations with executives and technical staff.
• Experience working in a matrixed organization, empowering decision-making and managing through ambiguity.
• Financially and technologically literate with strong analytical and decision-making skills and knowledge of emerging technologies.
• Strong commercial acumen.

This position demands an energetic, analytic business executive with demonstrated thought leadership in building and sustaining an operational performance and/or client engagement function. Expertise in payments, analytics, business consulting, or operational excellence is highly desirable. Positive problem-solving skills to develop new and alternative ways to execute priorities, measure, and drive performance are highly appreciated.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 170,000 to 281,250 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.