Senior Site Reliability Engineer

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

This role sits in the Tech Delivery, Platforms, & Core Systems organization within Technology & Digital for Disney Experiences. The Sr Site Reliability Engineer will report to the Manager Technology.

About the role & team:

The primary responsibility of this role will be to engineer and automate solutions to support new platforms and tools for the modernization and improvement of CI/CD, Cloud Services & Reliability initiatives. Effort will be focused on parallelization and how to improve security and quality of the artifacts that the platform produces while minimizing build times. All work is performed utilizing Terraform, so competence in various languages will be needed. Some examples include systems management and automation through authoring and maintenance of Terraform, Python, and shell scripting.

Responsibilities:

• 50% of their time spent on scripting new tools and terraform module creation and implementations.

• 25% on Harness.IO implementation while promoting automation, driving tool adoption, and sharing best practices for Harness.IO.

• The last 25% will be spent on documenting, organizing rollout schedules, record keeping.

Expectations:

• May lead small projects encompassing analysis, design, programming, debugging, and modification of software enhancements and/or new products used in local, networked, cloud-based, or Internet-related computer programs

• Responsible for performing testing and debugging of applications

• Code may be used in commercial and end-user applications or focus on software and tools supporting infrastructure and technology platforms

• Code at the component level

• Work typically involves large or highly sophisticated software programs and systems

• Possess a proven understanding of current programming language and technologies, with strong skills in writing code and completing programming tasks

• Interact with users to define system requirements and/or necessary modifications

• Conceive, design, develop, test, and implement software components, fixes, improvements, and/or new systems and applications

• Design and develop highly scalable software systems and applications

• You will be expected to stay up to date with emerging technologies

• Leads in developing tools, automation, and scripts to facilitate platform maintenance, operational efficiency, reliability, and administration.

• Engineer new Platforms with capabilities to support current and emerging technologies, increase efficiency, and enabling new business capabilities through flexibility without burdening sustainment.

• Engage with our customers to ensure that the platform being designed fits their needs.

• Plans and executes platform-oriented projects that include business unit initiatives and updates to existing platforms as needed.

• Prioritizes and handles escalations from vendor migration teams.

• Identifies root causes of operational issues, resolves problems and/or recommends solutions for implementation by others.

• Works with business units to plan for new projects and events impacting the relevant platform, including capacity planning, monitoring, configuration, security, metrics, reporting and recovery, and migration strategies.

• Provides research, design, building, testing, and support to software platform(s), including support for multiple levels of testing prior to release of new and upgraded platform or infrastructure.

• Participates in the development of best practices, validation, and adherence.

• Develops and reviews architecture and infrastructure plans.

• Responsible for documentation, communication, and monitoring.

• Participates in the development of large technical solutions that meet specifications and that impact future developments.

• Able to use scripts and tools built by others, including the ability to troubleshoot or debug issues with these tools.

• Able to evaluate new system and/or infrastructure solutions for technical feasibility against known requirements and standards.

• Effective at dealing with change: Able to transition in role or handle a significant modification to workflow or technology with minimal ramp-up time and with very little guidance.

• Comfortable presenting issues to management as well as peers, both written and verbally in a concise fashion.

• Able to receive feedback in a constructive manner and consistently apply it to tasks.

• Able to create system and production documentation, adhering to organization standards.

Qualifications:

• 5+ years of related work experience

• Comfortable working in an agile environment

• Proficiency in Terraform, CI/CD practices, cloud computing, system design/development/scripting with a proactive demeanor towards continuous learning and skill development, and an interest in mastering emerging data engineering tools and methodologies

• Engineers must excel in both written and verbal communication. They need to articulate complex technical concepts clearly to various stakeholders, including technical and non-technical staff.

• During major incident calls, they should be able to convey business issues and concerns effectively to staff, peers, superiors, and external parties.

• Engineers take ownership of their work, treating the systems they manage as if they were their own. They proactively identify issues, seek solutions, and drive improvements, demonstrating a sense of responsibility and commitment.

• Engineers need to balance curiosity with practicality to meet short needs & long-term organizational goals.

• Engineers should engage in reflective and independent thinking. Rather than passively receiving information, they actively reason and analyze situations.

• Engineers should embrace challenges and view failures as opportunities for growth. Instead of seeing setbacks as obstacles, they use them as springboards to develop their abilities.

• Demonstrable analytical skills are essential for identifying root causes, assessing impacts, and devising effective solutions.

• Balancing multiple projects and demands simultaneously, while following management guidance, is crucial.​

Required Education:

• Bachelor's degree in computer science, Information Systems or related equivalent experience. 

Preferred Education:

• Master’s degree in computer science, Information Systems or related equivalent experience.