Student Help Client Service Center (m/f/d)

7 Months ago • Upto 1 Years

Job Summary

Job Description

This internship involves working on IT-related incidents, problems, and service requests within the Service Desk. Responsibilities include professional communication with clients to clarify reported issues, using a ticket system for documentation, providing telephone advice and IT product training, and supporting the development of automation scripts and software installation packages. The ideal candidate will be a full-time student in IT, business informatics, or a related field with initial experience using command line shells (scripting), knowledge of Microsoft operating systems, and good German and English skills. A structured working style and proactive approach are essential.
Must have:
  • IT-related incident handling
  • Client communication & issue clarification
  • Ticket system documentation
  • Command-line shell experience
  • Microsoft OS knowledge
  • Good German & English
  • Structured work style
Good to have:
  • Mac OS knowledge

Job Details

Level up!

Nintendo aims to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo Switch™ family of systems, developing and operating applications for smart devices, and collaborating with partners on a range of other entertainment initiatives like visual content and theme parks.

At Nintendo, we bring together employees with a wide range of characteristics and work together towards a common goal – to put smiles on the faces of people all over the world.

Tasks

  • Working on IT related incidents, problems and service requests within the Service Desk responsibility

  • Professional communication with the customers to verify and clarify situations reported

  • Using the ticket system for documentation and communication

  • Giving telephone advice and training for IT product-specific questions

  • Supporting the development of automation scripts and Software Installation Packages

Requirements

  • Current full-time studies in the field of IT, business informatics or similar

  • First practical experience in using command line shell (scripting)

  • Good knowledge of Microsoft Operating Systems

  • Understanding of Mac systems would be beneficial

  • Very good German and good English language skills

  • Structured working manner and pro-active approach to work

  • Good communication skills

Are you interested? We look forward to receiving your application, including your earliest possible starting date and salary expectation.

* With this job advertisement, we would like to encourage people of all genders to apply. Therefore, we refrain from explicitly mentioning any gender. Our company is opposed to gender-based discrimination, as well as discrimination based on other legally protected characteristics.

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About The Company

Redmond, Washington, United States (On-Site)

Redmond, Washington, United States (On-Site)

Redmond, Washington, United States (On-Site)

Redmond, Washington, United States (Hybrid)

Redmond, Washington, United States (On-Site)

Redmond, Washington, United States (Hybrid)

Redmond, Washington, United States (Hybrid)

Redmond, Washington, United States (Hybrid)

Redmond, Washington, United States (Hybrid)

Redmond, Washington, United States (Hybrid)

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