Senior Specialist, Enterprise Systems

Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.

Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education. Planned Parenthood values the experience of employees, and our cultural ethos is “In This Together” which aims to support a workplace culture that centers on belonging, learning, and individual recognition.

Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fund (PPAF) seek a System Administrator / System Analyst. This job reports to the Senior Director, Enterprise Systems in the Enterprise Systems team in the Information Technology department of PPFA. Enterprise Systems provides end-to-end systems support services for the business functions at PPFA with a focus on system implementation, product management, and maintenance of the organization's business-specific application landscape to meet the requirements of PPFA’s business functions.

We are seeking a dedicated System Administrator & Analyst to join our IT team, focusing on the management and maintenance of our HR, Finance, and Procurement systems. This role requires technical expertise in system administration, with a focus on human resource information systems (HRIS), financial management software, and procurement platforms.

Purpose:

The primary focus of this role is to enhance, maintain, and administer our HRIS, finance, and procurement systems with the overarching goal of supporting end users who operate and interact with these systems. To accomplish this role, we need a technically adept resource capable of thoroughly understanding how an IT operational system is designed and operates. The ideal candidate will have experience with system configuration, management, user access and permissions, integrations, and upgrade / maintenance cycles. On a day-to-day basis, the System Administrator & Analyst will interface with stakeholders, manage system upgrades and integration projects, and work with engineers to resolve open tickets related to the systems within their domain.

Engagement: 

The System Administrator & Analyst will collaborate with external stakeholders, including our HR, Finance, Development, and Tech Business Partner teams, to support our HRIS and Finance operational systems. This collaboration will provide the understanding and insights required to develop product roadmaps, manage operational enhancement projects, and maintain these systems. This role involves working closely with engineering and Tech Business Partners to improve the usability, performance, and reliability of these systems. Within the Enterprise Systems team, the System Administrator & Analyst will work with their colleagues and team lead to communicate progress on projects, tickets, stakeholder needs, and work to share best practices to improve how the overall team operates. 

Delivery:

System Maintenance & Upgrades

• Perform regular maintenance tasks, including updates and patches for HR and Finance systems

• Coordinate system upgrades and communicate with tech business partners, business stakeholders, engineering, and QA to ensure smooth transitions and mitigate downtime

• Coordinate testing across the platform according to defined test strategy, release strategy, and best practices

System Integrations

• Work hand-in-hand with stakeholders and engineers to integrate HR and Finance systems with other organizational systems

• Ensure seamless data flow and interoperability between systems

• Partner with engineering and QA to ensure we have adequate automated test coverage over all critical integrations

• Monitor and ensure existing integrations are maintained

• Work closely with engineering and QA to troubleshoot and resolve issues with integrations

User Support & Training

• Acquire the necessary training and certifications for expert-level proficiency in the systems you are responsible for

• Provide customer guidance in the areas of application support, data analysis, retrieval, and self-serve, as well as ad-hoc reporting

• Coordinate the resolution of technical support issues (help desk through to engineering fixes)

• Help train users on how to effectively use system features/capabilities

• Manage user accounts, permissions, and access controls as defined and approved by the business owner and according to InfoSec policies

• Address and resolve user-reported issues promptly

Data Management and Security

• General understanding of databases and data stores, with a deep interest in growing this area of expertise, focusing on data integrity

• Ensure security protocols, user access controls, and backup procedures are followed

• Understand and document data mapping between systems within PPFA

System Process Documentation

• Maintain comprehensive documentation related to system configurations, procedures, integrations, and troubleshooting

• Keep records of maintenance activities, issues resolved, and system changes

Compliance and Best Practices

• Implement necessary changes and updates to ensure systems meet regulatory and organizational requirements

• Collaborate with InfoSec and OGC to ensure systems comply with both state and federal regulations

Team & Stakeholders

• Partner with the vendors, IT, and the Reporting team to achieve organizational management information and business intelligence objectives

• Solicit feedback from business partners and stakeholders on system performance, functionality, and enhancements

• Act as an escalation point for stakeholders and platform representatives in the context of projects and technical discussions

Vendor Management

• Help evaluate and select technical partners for system upgrades and maintenance contracts

• Coordinate with third-party vendors for support and maintenance services

• Ensure vendor compliance with service level agreements (SLAs)

Knowledge, Skills, and Abilities (KSAs):

• Proven experience as a System Administrator or similar role, with expertise in managing HRIS, Finance, and/or Procurement systems, such as SAP SuccessFactors, Sage Intacct, UKG, Certify, and Coupa

• Advanced skills and experience working with Google Suite (Docs, Sheets, Slides, etc.) Candidates should be able to effectively work with spreadsheets and datasets (using auto-filters, pivot tables, lookup formulas to collate datasets, text manipulation)

• Familiarity with systems interfaces, CSV flat files, as well as API-based preferred

• Familiarity working with IT project management tools, e. g. JIRA preferred

• Excellent problem-solving skills and ability to troubleshoot complex issues

• Effective communication skills with the capacity to collaborate across teams and interact with stakeholders

• Detail-oriented with a commitment to data accuracy and system reliability

• Ability to work independently and collaboratively, demonstrating initiative and a proactive approach

• Strong organizational skills with the capability to prioritize tasks effectively

Travel: 0-5% Travel