Cloud Technical Solutions Engineer, Infrastructure
Job Summary
Job Description
This role involves managing and resolving critical customer issues on Google Cloud Platform (GCP) products. Responsibilities include diagnosing and resolving problems, developing investigation tools to improve productivity, and building expertise in GCP technologies. The engineer will act as a consultant, working with internal teams to overcome deployment obstacles and improve the product. They will advocate for customer needs, working with product and engineering teams to improve the GCP experience. This position requires fluent communication in Japanese and English and involves working as part of a global 24/7 support team, requiring flexibility in work hours. Troubleshooting technical problems, debugging, networking, system administration, documentation updates, and coding/scripting are key aspects of this role.
Must have:
- Bachelor's degree in STEM or equivalent experience
- 2+ years experience in Web Tech, Data/Big Data, etc.
- Coding experience (Java, C++, Python, etc.)
- Fluent Japanese and English communication
- Troubleshooting & problem-solving skills
- Collaboration with internal & external stakeholders
Good to have:
- Kubernetes experience
- System virtualization knowledge
- Cloud Identity & Security experience
- Cloud monitoring and logging
- SQL database administration
- Computer Networking knowledge
15 skills required
Job Details
Minimum qualifications:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 2 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP
- Experience in reading or debugging code using Java, C, C++, .NET, Python, Shell, Perl, or JavaScript.
- Ability to communicate in Japanese and English fluently to interact with internal and external stakeholders.
Preferred qualifications:
- Experience with Kubernetes, System Virtualization (e.g., VMWare/ESXi, Hyper-V or other virtualization ecosystems), On-prem or Hybrid cloud computing, cloud Identity and Security system, cloud monitoring and logging, as well as local and cloud storage.
- Experience within the following cloud storage solutions: SQL database administration, serverless technologies, open source software communities, Cloud networking solutions, or distributed computing technology.
- Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.).
- Knowledge of Linux/Unix systems from Kernel to Shell, file systems and client-server protocols.
- Understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
About the job
Our Technical Solutions Engineers own our largest and most important customer issues to solve production issues on customer’s business critical applications. You will be a part of a global team that provides 24x7 support to help customers make the switch to Google Cloud. When customers cannot resolve issues themselves, you will ensure that we have the necessary tools and processes to resolve the issue.You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will identify the root problem and improve supportability by working with a team of engineers and product managers. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. You will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.
Responsibilities
- Manage the customer’s problems through diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Develop knowledge of Google's product technology and architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for diagnosis.
- Serve as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product, and drive production.
- Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to work non-standard work hours or shifts.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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