Staff Site Reliability Engineer

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview:  

Diligent is looking for a Staff Site Reliability Engineer (SRE) with a strong software engineering background to design, build, and optimize our AWS-based infrastructure and developer platform. This role requires deep expertise in AWS, Infrastructure as Code (IaC), and Object-Oriented Programming (OOP). 

The ideal candidate is a seasoned software engineer with a DevOps mindset, capable of writing clean, maintainable, and scalable code in TypeScript and Python while applying OOP best practices. They will play a key role in building self-service platforms, automation frameworks, and resilient cloud architectures. 

Key Responsibilities:

• Architect, develop, and maintain scalable cloud infrastructure using AWS CDK, CDKTF (Terraform CDK), and terraform.
• Apply Object-Oriented Programming (OOP) principles to infrastructure code and automation frameworks.
• Build self-service tools and automation pipelines to enhance developer productivity and system reliability.
• Drive observability, cost optimization, and security best practices across cloud environments.
• Collaborate with engineering and SRE teams to improve system performance, maintainability, and scalability.
• Lead and mentor engineers, advocating for software engineering best practices within the SRE team.
• Ensure high availability and fault tolerance of cloud services through proactive monitoring and automation. 

Required Experience/Skills: 

• 7-10 years of professional experience in software engineering, DevOps, or site reliability engineering.
• Expert-level experience with AWS, including services like EC2, Lambda, ECS, Fargate, S3, IAM, VPC, Route 53, RDS, DynamoDB, and CloudWatch.
• Strong Object-Oriented Programming (OOP) skills, with experience in TypeScript and Python.
• Deep experience with Infrastructure as Code (IaC) using AWS CDK, CDKTF (Terraform CDK), or Terraform.
• Proficiency in designing, implementing, and testing scalable software architectures.
• Experience with CI/CD pipelines (GitHub Actions, CodePipeline, or similar).
• Strong automation and scripting abilities for operational workflows and cloud infrastructure.
• Understanding of cloud security best practices, IAM policies, and compliance frameworks.
• Excellent problem-solving skills, technical leadership, and ability to mentor other engineers. 

Preferred Experience/Skills: 

• Experience with Kubernetes (EKS, Fargate, or Rancher).
• Familiarity with monitoring and observability tools like OpenSearch(Elastic), SignalFX, or Datadog, and AWS-native services.
• Experience with event-driven architectures and serverless computing.
• Hands-on experience with CDK Pipelines, Step Functions, and AWS-native DevOps tooling.
• Experience implementing and integrating Atlassian JSM (Jira Service Management) from a technical perspective, including automation, workflows, APIs, and custom configurations. 

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}