Staff Technical Writer

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Staff Technical Writer

Location: In-office Requirement: 10 days per quarter, San Francisco or Bellevue (office hybrid)

Hello from the Industries Content Experience (CX) team!

We help Salesforce customers accelerate growth and improve productivity—across the entire revenue lifecycle, from lead management to forecasting and closing deals. We’re looking for a skilled and curious technical writer to join our team.

As part of CX, you’ll write content for cutting-edge technologies like generative AI and streamlined user experiences, helping admins, end users, and developers understand and succeed with sophisticated products. If you're equally comfortable with the "technical" and the "writer" parts of the job, this is the role for you.

About You

You're passionate about crafting accurate, approachable, and user-centric content. You love translating complex topics into digestible material. You thrive on cross-functional collaboration and enjoy working closely with developers, designers, and other writers to create outstanding content experiences.

What You’ll Do

• Plan, write, and maintain high-quality documentation for Salesforce administrators and developers—including how-to guides, conceptual docs, release notes, and in-app help

• Translate technical information into clear, concise, and engaging content that meets the needs of your audience

• Collaborate in an Agile environment with writers, product managers, engineers, and UX designers to shape product and documentation strategy

• Contribute to content strategy and help shape the voice and standards for new content types

• Ensure content is accurate, complete, and aligned with Salesforce style guidelines

• Embrace new technologies and formats, including video and AI-driven content experiences

Required Skills & Experience

• 4+ years of experience in technical writing

• Strong ability to write clear, concise, and engaging content for technical and non-technical users

• Experience working cross-functionally with developers, product managers, and subject matter experts

• Ability to manage multiple priorities and deadlines in a fast-paced, Agile environment

• Strong research and synthesis skills—you can dig into technical details and distill them for your audience

• Excellent communication, collaboration, and interpersonal skills

• Ability to learn complex technologies quickly

• Experience with source control systems

• Familiarity with XML and DITA

Bonus Points (Preferred Qualifications)

• Experience with Salesforce or CRM applications

• Familiarity with Salesforce technologies such as Apex, Lightning Web Components, and the Salesforce Platform

• Experience optimizing content for AI-powered consumption and discovery

Benefits & Perks
Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $127,200 to $174,900.

For California-based roles, the base salary hiring range for this position is $138,800 to $190,900.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.