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Support Configuration and Admin Specialist, gTech gUP

Support Configuration and Admin Specialist, gTech gUP

1 Month ago • 2 Years + • Product Management

About the job

2 skills required for this role

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html

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Job Description

The Support Configuration and Admin Specialist at gTech gUP is responsible for owning the support configuration and systems administration for a set of products using advanced admin tools and code-based rule systems. This role involves collaborating with product operations support teams to develop and execute product-specific, multi-channel support strategies, investigating and troubleshooting platform and escalation issues, and ensuring high-quality user experiences through meticulous implementation and maintenance. The Specialist will drive improvements to support systems through new processes, feature advocacy, and comprehensive documentation. A Bachelor's degree or equivalent experience and 2 years of project/program management, consulting, or client-facing experience are required.

Must have:

Bachelor's degree or equivalent experience
2 years experience in project/program management, consulting, or client-facing role
Own support configuration and systems administration
Collaborate with support teams on strategies
Troubleshoot support platform issues
Ensure high-quality user experience

Good to have:

Experience with basic web development (HTML) or configuration systems
Global and cross-functional collaboration skills
Strong leadership, project management, communication, and teamwork
Technical and functional skill development capacity
Problem-solving, troubleshooting, and analytical skills

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in a project/program management, consulting, or client-facing role.

Preferred qualifications:

Experience with basic web development projects (HTML) or configuration systems.
Ability to work globally and cross-functionally exhibiting strong leadership, project management, communication, and teamwork.
Capacity to deepen technical and functional skills in a fast-changing cross-platform environment.
Distinctive problem-solving, technical troubleshooting, and analytical capabilities.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Responsibilities

Own the support configuration and systems administration for a set of products through usage of a number of advanced admin tools as well as code-based rules systems.
Collaborate with product operations support teams to develop and execute product-specific, multi-channel support strategies.
Investigate and troubleshoot support platform and escalation channel issues.
Ensure adherence to a high quality experience through building and maintaining high-fidelity implementations.
Drive improvement to the support systems through new processes, feature advocacy, and documentation.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.