Technical Product Manager - Shared Components (Real Time Communication)

About Sinch

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. 

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. 

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! 

About the Role

We're seeking a highly motivated and experienced Technical Product Manager to own and drive the roadmap and requirements for critical shared components within our Real Time Communication product suite. You will be the key link between engineering, product and product operation stakeholders, ensuring alignment and successful delivery of impactful solutions.

About the Team

Our Real-Time Communication team is building the future of real time communication for enterprises! We're passionate about creating seamless and engaging experiences across a suite of products that connect people worldwide. This includes programmable voice, in-app calling, verification, number lookup and fax solutions. All of these products generate billions of events every year that results in insightful and business critical data both for us at Sinch and for our customers. As we continue to grow and innovate, we need a talented Technical Product Manager to lead the charge of our platform team, Shared Components.

Responsibilities

• Define and implement a strategy for collecting, analysing, and leveraging usage data across all RTCx products.
• Define roadmap and requirements for our common financial and business intelligence pipelines.
• Define roadmap and requirements for our configuration tool used for operating all RTCx products.
• Work closely with product managers across different RTCx products and Sinch to ensure seamless integration and consistent data model and standard.
• Provide technical guidance and support to the engineering team, contributing to architectural decisions and technology choices.

Requirements

• Professional experience as a Technical Product Manager with a focus on backend systems, data platforms or API based products.
• Experience of defining and detailing requirements.
• Strong knowledge of data flows, billing, account management, and configuration tools in large-scale systems.
• Proven track record of managing complex, cross-functional projects with a focus on scaling and reliability.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and various stakeholders.
• Technical background or experience with backend development, data infrastructure and analytics is highly preferred.
• Strong analytical and problem-solving skills, with the ability to deep dive into the technical details and complexity.
• Familiarity with data privacy regulations (e.g. GDPR).

Our Hiring Process

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.  

We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!