Support Lead

2 Months ago • All levels • $70,000 PA - $106,000 PA

Job Summary

Job Description

The Support Lead will execute continuous improvement activities, perform root cause analysis, and provide technical assistance to resolve customer issues. Responsibilities include troubleshooting complex tickets, creating root cause analyses for critical issues, implementing preventive measures, and providing technical assistance to team members. The role also involves executing continuous improvement activities to enhance team performance and contribute to overall service quality. HCLTech is a global technology company with a diverse workforce focused on driving progress through digital, engineering, cloud and AI solutions for various industries. The company is committed to achieving net zero emissions by 2040.
Must have:
  • Troubleshoot and resolve critical, complex tickets.
  • Create root cause analysis for critical issues.

Job Details

Job description:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Support Lead

Job Summary
To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.

  • Key Responsibilities
    1. To troubleshoot and resolve critical and complex tickets.
    2. To create the root cause analysis for critical issues/faults (hands on working).
    3. To implement any necessary preventive measures to reduce future defects.
    4. To provide technical assistance to the team members in resolving customer issues.
    5. To execute continuous improvement activities and to improve the team s performance.

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