Team Lead, CDD Operations

10 Hours ago • 3 Years +

Job Summary

Job Description

As a Team Lead in CDD Operations, you will be working alongside the global CDD team and responsible for overseeing the local KYC team. Your responsibilities will include leading a team of CDD Operations professionals, reviewing customer onboarding cases, verifying AML documentation, requesting CDD/EDD documentation, and investigating potential matches against sanctions and adverse media. You will also be providing information to management regarding AML/CDD issues, maintaining a high-quality service level, and supporting the enhancement of the CDD function.
Must have:
  • Minimum of 3 years of experience in AML and CDD/EDD operations.
  • Excellent communication and writing skills with attention to detail.
  • Excellent command of spoken and written English is required.
  • Experience leading a team.
Perks:
  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • Wellness and meal allowances
  • Comprehensive healthcare schemes for employees and dependants

Job Details

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

About the Opportunity:

A unique and highly-impactful role at one of the fastest-growing global cryptocurrency exchanges. In this role, you will be working alongside the global CDD team and responsible for overseeing the local KYC team. This individual must have prior know-your-customer and sanctions compliance experience.

What You’ll Be Doing:

  • Team leadership of a group of CDD Operations professionals.
  • Complete comprehensive reviews of incoming customer onboarding cases and ensuring that the application of KYC principles are consistent with the Company’s KYC policy and customer risk assessment.
  • Reviewing KYC documents obtained from the customer, utilising our validation tools and reputable sources to verify the AML documentation.
  • Requesting appropriate CDD/EDD documentation from customers to ensure that the AML onboarding process is complete in line with our AML policies and procedures.
  • Follow up on pending CDD/EDD requests ensuring that communication is issued with the relevant SLA's.
  • Investigating possible matches generated by the scanning application that the Company uses to screen customers against sanctions, PEP's and adverse media news and ensuring the appropriate action is taken.
  • Provide information to management in respect of AML/CDD issues arising.
  • Maintain delivery of a high quality service level to customers and other departments ensuring all queries are dealt with in a professional manner and escalating where appropriate.
  • Support the enhancement of our CDD function and maintain procedures
  • Manage specific projects, which may arise from time to time.

Job Requirements:

  • Completion of tertiary higher education such as Higher Diploma, Degree and onwards.
  • You have at least 1 year of experience leading a team.
  • At least 3 years experience with AML and CDD/EDD operations.
  • You are a ‘team player’ who can work well within the function to deliver a quality service.
  • You have excellent communication and writing skills, and are attentive to details.
  • Excellent command of spoken and written English is required.

Perks & Benefits:

  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • Wellness and meal allowances
  • Comprehensive healthcare schemes for employees and dependants
  • More that we love to tell you along the process!

#LI-JC4

Similar Jobs

Veeam Software - Customer Success, Architect (Kasten)

Veeam Software

(Remote)
1 Month ago
Skillz - Social Media Manager

Skillz

Las Vegas, Nevada, United States (On-Site)
2 Months ago
Lakshya Digital - Manager - HR Operations

Lakshya Digital

Haryana, India (On-Site)
3 Weeks ago
On Location - Art Director - Production & Hospitality

On Location

Los Angeles, California, United States (Hybrid)
2 Months ago
Tide - Internal Audit Manager

Tide

Delhi, India (On-Site)
10 Hours ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Analog Devices - CAD Engineer

Analog Devices

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Gameplay Galaxy - Lead Product Manager

Gameplay Galaxy

(Remote)
3 Days ago
Interactive Brokers - Trade Surveillance Analyst

Interactive Brokers

Tallinn, Harju County, Estonia (On-Site)
9 Hours ago
OKX - Specialist, Customer Service Analytics

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
10 Hours ago
Canva - Voice of Customer Program Manager

Canva

Melbourne, Victoria, Australia (Remote)
1 Month ago
Dialpad AI - Customer Onboarding Specialist

Dialpad AI

(Remote)
21 Hours ago
Google - Software Engineering Manager II, Site Reliability Engineering, Google Cloud

Google

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Week ago
The Walt Disney Company - Associate Specialist, Employee Engagement

The Walt Disney Company

Hong Kong (On-Site)
1 Month ago
ByteDance - Site Reliability Engineer

ByteDance

San Jose, California, United States (On-Site)
1 Week ago
Canonical - Security Engineer - Ubuntu

Canonical

(Remote)
10 Hours ago

Get notifed when new similar jobs are uploaded

Jobs in Sliema, Malta

ComeOn Group - Swedish Speaking Customer Experience Agent

ComeOn Group

St. Julian's, Malta (Hybrid)
1 Month ago
ComeOn Group - Legal Counsel

ComeOn Group

St. Julian's, Malta (Hybrid)
1 Month ago
LeoVegas - CRM Executive - Danish Speaking

LeoVegas

Sliema, Malta (Hybrid)
4 Months ago
Evolution - Korean Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
9 Months ago
ComeOn Group - Dutch speaking Customer Experience Team Leader

ComeOn Group

Malta (Hybrid)
2 Days ago
ComeOn Group - Nordic Speaking Customer Experience Agent

ComeOn Group

St. Julian's, Malta (Hybrid)
1 Month ago
Betson Group - Finance Systems & Processes Analyst

Betson Group

Malta (On-Site)
23 Hours ago
Gaming Innovation Group  - Head of Product

Gaming Innovation Group

Sliema, Malta (Hybrid)
4 Weeks ago
Every matrix - Legal Counsel

Every matrix

Sliema, Malta (Hybrid)
1 Month ago
Evolution - Turkish and English Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Oslo, Oslo, Norway (On-Site)

İstanbul, İstanbul, Türkiye (On-Site)

Stockholm, Stockholm County, Sweden (On-Site)

Crans-Montana, Valais, Switzerland (On-Site)

Lower Austria, Austria (On-Site)

Dublin, County Dublin, Ireland (On-Site)

View All Jobs

Get notified when new jobs are added by OKX

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug