Technical Account Manager

1 Month ago • 2-3 Years

Job Summary

Job Description

Level AI is a Series C startup that transforms contact centers into strategic assets using AI. The Technical Account Manager will be the primary contact for key client accounts, building and maintaining strong relationships. They will handle client onboarding, understand technical requirements, collaborate with internal teams, communicate technical information, and identify upsell opportunities. The role involves tracking account metrics and driving improvements. This role requires a strong technical background and excellent communication skills.

Must have:

Bachelor's degree in Computer Science or related field or equivalent experience
2-3+ years of experience in a hands-on technical role
2-3+ years of experience delivering successful customer implementations
Strong understanding of SaaS platforms, APIs, and cloud services
Excellent project management skills to handle multiple projects
Ability to communicate technical concepts to non-technical stakeholders
Exceptional organizational and problem-solving skills
Strong English communication skills (written and verbal)
Comfortable working PST hours

Good to have:

Familiarity with common CRM integrations like Salesforce and Zendesk
Familiarity with intent-based and generative artificial intelligence
Experience with Telephony Systems like AWS Connect, Five9, and Genesys

6 skills required

6 skills required for this role

Add these skills to join the top 1% applicants for this job

aws

salesforce

communication

saas-business-models

talent-acquisition

team-management

Job Details

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Key Responsibilities :

Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs.
Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.
Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
Identify opportunities for upselling and cross-selling our solutions to existing clients.
Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.

Requirements :

Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
2-3+ years of experience in a hands on technical role 2-3+ years of experience delivering successful customer implementations
Strong technical background with a good understanding of SaaS platforms, APIs and cloud services.
Excellent project management skills with the ability to juggle multiple projects simultaneously.
Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.
Exceptional organizational and problem-solving skills.
Strong communication skills in English (both written and verbal).
Comfortable working PST hours

Optional Requirements :

Familiarity with common CRM integrations such as Salesforce and Zendesk.
Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.