Technical Customer Service Representative
Job Summary
Job Description
The Technical Customer Service Representative role involves assisting customers with client onboarding and data migration. Responsibilities include gathering critical information, ensuring seamless data transitions, and acting as a liaison between customers and internal teams. The role requires validating data files, communicating with clients, troubleshooting import issues, and providing timely updates. The representative also logs and tracks interactions using CRM systems and escalates complex issues. The role is a temporary position.
Must have:
- Experience in customer support or data entry.
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy.
- Ability to manage multiple cases.
- Comfortable working independently and as a team.
- Ability to handle difficult customer interactions.
- Basic computer proficiency.
Good to have:
- Experience with digital content management systems (CMS).
- Basic SQL and database system knowledge.
- Knowledge of data structures (CSV, JSON, XML).
- Previous work with Salesforce, Zendesk, or similar support platforms.
9 skills required
Job Details
We are seeking a detail-oriented and customer-focused Technical Customer Service Representative for a temporary position supporting our client onboarding and data migration efforts. In this role, you will assist new and existing customers to gather critical information —such as inventory, product details, and CRM information— in order to assist the department's workflow.
You’ll work across internal and external teams to ensure seamless and accurate data transitions during the setup, maintenance, or platform upgrades.
Key Responsibilities
- Learn internal data import systems to understand customer requests
- Act as a liaison between customers, 3rd parties and internal data teams to gather information by phone and email
- Review and validate incoming data files (CSV, XML, and JSON) for completeness and accuracy.
- Communicate with clients to format and cleanse client data to meet platform requirements.
- Organize and prioritize workflow for the department and coordinate with technical staff for customer resolutions
- Troubleshoot import issues and communicate resolution steps to customers.
- Provide timely updates to clients regarding the status of their data uploads.
- Log and track all interactions using internal CRM ticketing systems.
- Escalate complex or high-impact data errors to the appropriate internal team.
- Technical mindset to translate customer data requests to internal data steams
Required Qualifications
- Prior experience in a customer support or data entry/import role
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Ability to manage multiple client cases with changing priorities
- Comfortable working independently and as a team in a fast-paced, deadline-driven environment
- Ability to handle difficult customer interactions
- Basic computer proficiency
Preferred Qualifications
- Experience with digital content management systems (CMS)
- Basic SQL and database system knowledge
- Basic knowledge of data structures (CSV, JSON, XML) or API data handling
- Previous work with Salesforce, Zendesk, or similar support platforms
Who we are:
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
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