Technical Lead, Support Operations- SAP
About the job
Job Description
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What You’ll Do
● Customer Communication
o Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions
o Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed
● Troubleshooting Skills
o Troubleshooting of customer reported incidents and system alerts in the areas of Application Access Governance domain expertise
o Identify, debug and troubleshoot break fix issues for quick resolution
o Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
o Respond and resolve issues within agreed service levels
● Collaboration & Knowledge Sharing
o Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
o Mentor and train other team members with tech solutions
WHAT YOU BRING
● 7-10 years hands-on experience in managing SAP Security Roles, SAP Role Management & Maintenance or Oracle ERP or any ERP Products
● Extensive hands-on experience in debugging issues with ERP products
● Understanding of Segregation of Duties
● Working with internal auditors on providing Security SOX Support.
● Experience in the SAP GRC Access Control module
● Understanding of Segregation of Duties (SoD) concepts
● Knowledge of transportation concepts in SAP
● Experience with at least one full SAP, Oracle or third-party governance systems GRC implementation
End Point exposure/knowledge:
● Knowledge of users and access tables in the SAP security model or Oracle Security Model
● Exposure to managing the audit data in SAP or Oracle
● Exposure to GRC implementation with SAP, Oracle or third-party governance systems
● Develop and maintain documentation for SAP Role Management best practices.
● Excellent understanding of Segregation of Duties, SOD Rulesets, Risks and Mitigating Controls
● Management and Maintenance of SOD Rulesets will be an added advantage
● Developing security role administration processes
● Designing roles for business and basis users
● Working with internal audit resources
● Ensuring compliance with security policies and control sets
● Performing research to develop expertise in SAP GRC, Oracle or third-party governance systems security functionality
● Leading the development of SAP GRC, Oracle or third-party governance projects
Preferred qualifications
● Bachelor's degree in information systems, computer science, business administration, or a related field
● SAP Certification in GRC modules a plus
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