The Senior NOC Engineer at Ness Romania SRL is responsible for ensuring maximum service availability and performance for client products.  This involves troubleshooting network and platform issues, validating and testing products, performing health checks, responding to alarms, and documenting activities. The role requires expertise in network topologies, Windows server environments, and telecommunication (SIP focus), along with experience using tools like IP Monitor, SolarWinds, and BMC.  Responsibilities include incident management, collaborating with internal/external teams, providing training, and maintaining a 24/7 operational environment.  The ideal candidate will have a degree in Computer Science or related field and 5+ years of relevant experience.

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            <h3>Description</h3>
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                    <em>Position at Ness Romania SRL</em>
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                </p><p><strong><span style="font-size: 18.0pt;">Why Ness</span></strong></p><p><span style="font-size: 14.0pt;">We know that people are our greatest asset. Our staff’s professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world’s leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.</span></p><p><span style="font-size: 14.0pt;">You’ll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.&nbsp;</span></p><p><span style="font-size: 14.0pt;">You’ll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities, and attractive compensation.</span></p><p><strong><span style="font-size: 18.0pt;">Requirements and responsibilities</span></strong></p><p><span style="font-size: 14.0pt;">The NOC Engineer will be responsible for the following items: ensuring maximum possible service availability and performance for all client's products, providing support for Technical Support, R&amp;D, Product, and other internal teams, providing a central hub of communication regarding the status and ongoing events within the network and platform.</span></p><p><span style="font-size: 14.0pt;">This is achieved by routine preventative and reactive tasks related to network and platform activity, creating, reviewing, and updating documentation as needed, and providing clear communication to stakeholders throughout the organization.</span></p><p><strong><span style="font-size: 18.0pt;">What you’ll do</span></strong></p><ul><li><div><span style="font-size: 14.0pt;">Responsible for troubleshooting network and platform issues from a server-side perspective;</span></div></li><li><div><span style="font-size: 14.0pt;">Validates and tests all client's products and platforms;</span></div></li><li><div><span style="font-size: 14.0pt;">Performs routine health checks over and above automated monitoring to ensure the quickest detection time for service-affecting issues;</span></div></li><li><div><span style="font-size: 14.0pt;">Responds to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring;</span></div></li><li><div><span style="font-size: 14.0pt;">Ensures all activities are documented and tracked through a ticketing system;</span></div></li><li><div><span style="font-size: 14.0pt;">Ensures processes and procedures are documented and updated in communal Wiki/KnowledgeBase resources;</span></div></li><li><div><span style="font-size: 14.0pt;">Works with both internal and external teams to assist in escalated troubleshooting for issues relating to client's products and platforms;</span></div></li><li><div><span style="font-size: 14.0pt;">Interfaces with internal product teams to ensure the NOC remains current on new and planned product additions or updates;&nbsp;</span></div></li><li><div><span style="font-size: 14.0pt;">Familiar with industry-standard tools such as IP Monitor, SolarWinds, and BMC in addition to a set of internal custom tools used in network management;</span></div></li><li><div><span style="font-size: 14.0pt;">Executes established procedures as it relate to incident, change, and event management;</span></div></li><li><div><span style="font-size: 14.0pt;">Responsible for executing the established escalation processes with both internal and external teams;</span></div></li><li><div><span style="font-size: 14.0pt;">Responsible for proactive troubleshooting and communication with internal stakeholders at regular intervals;</span></div></li><li><div><span style="font-size: 14.0pt;">Maintains appropriate expectations with internal and external teams;&nbsp;</span></div></li><li><div><span style="font-size: 14.0pt;">Maintains an advanced understanding of the client's Data, Telephony, and Application networks;</span></div></li><li><div><span style="font-size: 14.0pt;">Responsible for leading incident resolution situations including involving relevant internal resources guiding all troubleshooting to resolution and keeping a journal of activities performed for any necessary post-incident review;</span></div></li><li><div><span style="font-size: 14.0pt;">Manages events and incidents from cradle to grave, providing initial troubleshooting and resolution while working with other teams or vendors as necessary to provide restoration;</span></div></li><li><div><span style="font-size: 14.0pt;">Provides training and coaching for technical resources both internal to the NOC as well as other teams as necessary;</span></div></li><li><div><span style="font-size: 14.0pt;">Maintains a team-focused attitude and works towards creating a healthy, respectful atmosphere;</span></div></li><li><div><span style="font-size: 14.0pt;">Performs duties in a flexible fashion as the Network Operations Center is open 24x7x365.25;</span></div></li><li><div><span style="font-size: 14.0pt;">Participates in the NOC continuous improvement activities as defined;</span></div></li><li><div><span style="font-size: 14.0pt;">Communicates in a concise, professional, and effective manner with both internal and external teams.</span></div></li></ul><p><strong><span style="font-size: 18.0pt;">What you’ll bring</span></strong></p><ul><li><div><span style="font-size: 14.0pt;">Degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience;</span></div></li><li><div><span style="font-size: 14.0pt;">5+ years’ experience working in a technical or support role within telecommunications, data network, or application server environments;&nbsp;</span></div></li><li><div><span style="font-size: 14.0pt;">Demonstrated understanding of network topologies, Windows server-client environments, and telecommunication environments with a focus on SIP;</span></div></li><li><div><span style="font-size: 14.0pt;">Understanding of packet analysis and packet capture utilities;</span></div></li><li><div><span style="font-size: 14.0pt;">Confident and goal-oriented attitude with an ability to set and meet short and long-term objectives;&nbsp;</span></div></li><li><div><span style="font-size: 14.0pt;">Experience in creating, utilizing, and maintaining technical documentation;&nbsp;&nbsp;</span></div></li><li><div><span style="font-size: 14.0pt;">Experience working in a Windows server environment as it relates to server and software management tasks;&nbsp;</span></div></li><li><div><span style="font-size: 14.0pt;">Ability to harvest and disseminate information in both formal and informal training environments;</span></div></li><li><div><span style="font-size: 14.0pt;">Ability to work in a fast-paced environment with dynamic priority evolution;&nbsp;</span></div></li><li><div><span style="font-size: 14.0pt;">Ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision;</span></div></li><li><div><span style="font-size: 14.0pt;">Ability to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes;&nbsp;</span></div></li><li><div><span style="font-size: 14.0pt;">Ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus on assessment and engagement of proper external resources;</span></div></li><li><div><span style="font-size: 14.0pt;">Professional written and verbal communication skills.</span></div></li></ul><p><strong><span style="font-size: 18.0pt;">Additional skills:</span></strong></p><ul><li><div><span style="font-size: 14.0pt;">Experience working with SaaS/cloud-based software environments;&nbsp;</span></div></li><li><div><span style="font-size: 14.0pt;">Experience with VoIP implementation and support, specifically configuration of SIP Endpoints and troubleshooting SIP telephony challenges;</span></div></li><li><div><span style="font-size: 14.0pt;">Experience working with firewalls in general;&nbsp;</span></div></li><li><div><span style="font-size: 14.0pt;">Experience working with BMC;</span></div></li><li><div><span style="font-size: 14.0pt;">Experience working with applications driven by .NET, SQL, and other common Microsoft technologies;</span></div></li><li><div><span style="font-size: 14.0pt;">Experience with troubleshooting and identifying issues within data networks as it relate to SIP and software applications;&nbsp;</span></div></li><li><div><span style="font-size: 14.0pt;">Expertise with VoIP Gateways, SS7 Controllers, and soft switches;&nbsp;</span></div></li><li><div><span style="font-size: 14.0pt;">Comprehensive knowledge of TCP/IP, EIGRP, BGP, OSPF, and telecom circuits ranging from DS-0 through OC-12;</span></div></li><li><div><span style="font-size: 14.0pt;">Experience with War Room situation participation and situation management analysis;</span></div></li><li><div><span style="font-size: 14.0pt;">ITIL Foundation certification and experience within an ITIL Organization.</span></div></li></ul><p><strong><span style="font-size: 18.0pt;">Not checking every single requirement?</span></strong></p><p><span style="font-size: 14.0pt;">If this role sounds good to you, even if you don’t meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills.</span><span style="font-size: 14.0pt;"></span></p><p><span style="font-size: 14.0pt;">Let’s meet and you may just be the right candidate for one of our roles.</span><span style="font-size: 14.0pt;"></span></p><p><span style="font-size: 14.0pt;">At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.&nbsp;</span></p>
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Senior NOC Engineer