IT Manager

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!

About This Role

In this role, you will be reporting to the Vice President, Engineering and be responsible for delivering high quality and efficient day-to-day IT support. The right candidate should be ambitious in providing best-in-class tech support to the team.

What You Will Be Doing

• Strategize, execute, and communicate IT infrastructure projects, and the overall Impact with stakeholders.
• Provide support, administration, maintenance and optimisation of key functional areas across Microsoft office 365 applications and services.
• Setup enterprise devices and policies using Mobile device management tools ( Intune, Jamf etc)
• Design, develop, implement and coordinate IT systems, policies and procedures across the organisation.
• Identify and document all applications and subscriptions throughout the organisation.
• Audit IT systems, devices, other workspace applications and ensure security of data, network access and IT systems.
• Manage the full lifecycle of supplying, setting up, implementing endpoint security, and delivery of laptops to our employees in key markets across Singapore, India, China and USA.
• Communicate regular updates and information on system issues, root cause and resolutions with management, peers and stakeholders.