Search & Account Safety Operations - Quality Control, Japanese Speaker

2 Months ago • 2 Years + • Editorial

Job Summary

Job Description

The Search and Account Safety Operations team at TikTok plays a crucial role in ensuring the safe and smooth operation of TikTok's search and account domains. Responsibilities include developing and implementing quality control processes, monitoring content review quality, identifying process improvement opportunities, providing performance feedback, developing team training, collaborating with cross-functional teams, executing projects to enhance content review, and communicating progress to stakeholders. The ideal candidate will have a Bachelor's degree, 2+ years of relevant experience, fluency in English and Japanese, proven experience in quality control and continuous improvement in complex content review, excellent analytical and communication skills. This role is critical in maintaining a safe and enjoyable user experience on TikTok's platform.
Must have:
  • Quality control and process implementation
  • Fluent in English and Japanese
  • Complex content review expertise
  • Excellent analytical and communication skills
  • Experience in quality improvement
Good to have:
  • Training program development
  • Experience with content review tools
  • Proficient in Microsoft Office Suite

Job Details

Responsibilities
About the team Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. The Search and Account Safety Operations team will assume a critical role in ensuring the seamless operation of TikTok's search and account domains, implementing operational processes, and overseeing day-to-day activities. By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to TikTok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide. Responsibilities: - Develop and implement quality control processes to ensure adherence to established guidelines and standards. - Monitor the quality of content review for complex and high-quality content and ensure credible quality result output. - Identify opportunities for process improvement that will enhance the review of complex content. - Provide feedback to team members about quality performance outcomes, analysis, and interpretation of data. - Develop and implement training for team members to enhance the quality of their work output. - Work closely with cross-functional teams to establish quality improvement goals, targets, and priorities. - Create and execute projects aimed at enhancing the priority and quality of content review. - Communicate outlined expectations and provide regular progress updates to stakeholders and senior management. - Participate in other ad-hoc projects as assigned by the team lead.
Qualifications
Minimum Qualifications: - Bachelor's degree and 2+ years of relevant work experience - Fluent in English and Japanese - Proven experience in quality control and continuous improvement in high-quality and complex content review. - Excellent content analytical skills and attention to detail. - Excellent communication and interpersonal skills. Preferred Qualifications: - Experience in developing and implementing training programs. - Experience working with content review tools and processes. - Proficient in Microsoft Office Suite and other relevant software. - Ability to work in a fast-paced and constantly evolving environment.
Job Information
About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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About The Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
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