Client Relationship Manager

The Client Relationship Manager focuses on building and fostering meaningful client relationships to increase customer satisfaction, retention, product adoption, and revenue. This role is responsible for establishing strategic relationships with property owners, property management companies and property managers within a geographic territory. The Client Relationship Manager guides clients within their territory through customer journey milestones post-sale including onboarding, education, adoption, value realization, and value expansion. The position requires travel to visit clients, regional association meetings, and industry events. The Client Relationship Manager is part of North America Residential and shares a team quota tied to MRI Payments portfolio revenue.  

Responsibilities: 

• Quarterback client onboarding 
• Develop and conduct training to optimize time to ramp  
• Guide customer on product capabilities and best practices   
• Orchestrate adoption focused business reviews outlining joint objectives, metrics, and timelines  
• Identify and overcome barriers to product adoption 
• Mitigate escalations and advocate for customer across MRI and report internally on feature requests, insights, and customer stories 
• Create and execute marketing campaigns  
• Track adoption and revenue KPI’s 
• Educate customers on upcoming webinars, events, and forums 
• Conduct on-site client visits  
• Co-own revenue goals and team quota 
• Maintain in-depth understanding of MRI products and services  

REQUIREMENTS: 

Personal and Business Skills: 

• Payments experience/knowledge
• Excellent communication skills  
• Demonstrate emotional intelligence  
• Ability to thrive in dynamic environments   
• Adept in conflict resolution and problem solving 
• Strong executive presence  
• Track record of exceeding in quota/KPI based roles  
• Highly analytical and organized  
• Willingness to champion change  
• Ability to travel domestically  
• Proficient in Microsoft Office and Salesforce 

Experience: 

• Bachelor’s degree or relevant work experience  
• 1-2 years in Account Management and/or Customer Success 
• Property management / payments experience

We’re obsessed with making this the best job you’ve ever had! 

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 

• Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
• Invest in our competitive 401k plan and help set you up for your future
• Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
• Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 15 hours of ‘Flexi’ time a year
• Further your professional development and growth with our generous Tuition Reimbursement offerings 
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

At MRI, our company culture is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.