Entitlements Analyst

2 Months ago • All levels

Job Summary

Job Description

The Entitlements Analyst will be responsible for managing the process of setting up customer access to broker research and other specialized content. This includes collaborating with sales teams, broker partners, and customers to resolve their concerns professionally. The role involves processing content authorization requests, tracking their progress, and focusing on improving customer satisfaction by delivering timely, accurate, and quality services. The analyst will also suggest process and system enhancements to increase efficiency and assist with special projects. This position requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment.
Must have:
  • Customer-focused with email ticketing experience.
  • Exceptional organizational skills and attention to detail.
  • Proficient in Microsoft Office Suites (especially Excel).
  • Strong analytical, critical thinking, and problem-solving abilities.
  • Ability to execute, act tactically and write effectively.
Good to have:
  • Experience with Salesforce or other CRM tools.

Job Details

About AlphaSense: 

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:

The Content Authorization team manages the end-to-end process of setting up our customers with access to broker research and other specialized content. The Entitlement Analyst liaises between our customers, our sales team, and our strategic content partners (who provide access to broker research content to our customers). At our core, we are a dynamic team of highly productive people who are passionate about providing support and thrive in a rapidly changing environment.

About the Role:

We are looking for a passionate, driven and accomplished Entitlement Analyst to join our growing India team. This is an opportunity to join a high-growth company, and enable an award-winning product that is rapidly getting adopted across international markets. In this role, you will actively support our global sales teams with Content Authorization requests and provide them superior customer experience. As an Entitlement Analyst, you will be responsible to collaborate with sales teams, broker partners, and customers to resolve their concerns in a professional manner.

Who you are:

  • A customer-focused individual, who has experience in supporting the customers through an email ticketing system, chat, and/or phone calls.
  • Demonstrate exceptional organizational skills and attention to detail.
  • Provide comprehensive information/updates to the sales teams.
  • Resolve customer complaints and queries.
  • Provide new employees with training sessions to enhance their skills.
  • Offer exceptional customer service and satisfaction.
  • Follow up with customers for any further information.
  • Maintain a healthy relationship with the sales teams.
  • Have an ability to execute, act tactically and write effectively.
  • Have a desire to learn and absorb information to make connections and drive productivity.
  • Possess strong analytical, critical thinking, and problem-solving abilities.
  • A team player and enjoy building strong cross-group working relationships.
  • Proficient in Microsoft Office Suites (especially in Excel)
  • Salesforce or any CRM tools experience is a plus.

What You’ll Do:

  • Process the Content Authorization requests submitted by sales teams by following SOPs.
  • Collaborate with the sales teams and broker partners to gather the required information.
  • Resolve customers’ queries and concerns.
  • Track the progress of the submitted Content Authorization requests.
  • Track communication in our CRM for transparency and auditability of casework
  • Focus on improving customer satisfaction by delivering timely, accurate, and quality services.
  • Suggest process and system enhancements to increase efficiency.
  • Assist with special projects as assigned.

 

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

  • AlphaSense never asks candidates to pay for job applications, equipment, or training.
  • All official communications will come from an @alpha-sense.com email address.
  • If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

Similar Jobs

FalconX - FP&A Manager

FalconX

San Mateo, California, United States (Hybrid)
2 Months ago
zoox - Staff Executive Operations Manager

zoox

Foster City, California, United States (On-Site)
9 Months ago
Redhorse Corp - Foreign Military Sales (FMS) Analyst - Mid-Level

Redhorse Corp

Fort Belvoir, Virginia, United States (On-Site)
3 Months ago
Keywords Studios - Content Moderator - Dutch (Video Games) - Remote

Keywords Studios

Silesian Voivodeship, Poland (Remote)
3 Months ago
Lytx,  Inc  - Senior Director, Talent & Operations

Lytx, Inc

San Diego, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Dentsu - Broadcast Supervisor

Dentsu

Toronto, Ontario, Canada (On-Site)
1 Month ago
Demandbase - Senior Research Analyst

Demandbase

Hyderabad, Telangana, India (On-Site)
1 Month ago
Accurate - Customer Service Representative

Accurate

Mumbai, Maharashtra, India (On-Site)
8 Months ago
Banyan Software - Graduate Consultant / Analyst – Healthcare Technology

Banyan Software

Ballarat, Victoria, Australia (On-Site)
1 Month ago
Pattern - Senior Graphic Designer

Pattern

Pune, Maharashtra, India (On-Site)
1 Month ago
Sony Pictures Entertainment - Sr Coordinator, Global Brand Digital Marketing

Sony Pictures Entertainment

Culver City, California, United States (Hybrid)
2 Months ago
SimpliSafe - Monitoring Experience Supervisor

SimpliSafe

Richmond, Virginia, United States (On-Site)
2 Months ago
Advanced Systems Group, LLC - Live Streaming Engineer

Advanced Systems Group, LLC

San Francisco, California, United States (On-Site)
1 Month ago
Nordson Corporation - Associate II, Inside Sales

Nordson Corporation

East Providence, Rhode Island, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Mumbai, Maharashtra, India

hogarth - Motion Graphic Designer

hogarth

Chennai, Tamil Nadu, India (On-Site)
2 Months ago
KPIT - Connected Vehicle_Diplay Driver Engineer

KPIT

Bengaluru, Karnataka, India (On-Site)
10 Months ago
Capgemini - Industrial Operations Engineer

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
entrata - DevOps Engineer

entrata

Pune, Maharashtra, India (Hybrid)
3 Months ago
Ion - Client Data Analyst - ECM Alpha

Ion

Mumbai, Maharashtra, India (On-Site)
9 Months ago
PwC - Associate - AppTech - GDC

PwC

Kolkata, West Bengal, India (On-Site)
10 Months ago
Capgemini - Security Engineer

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Capgemini - DIGITAL ASSET MANAGEMENT

Capgemini

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Qualcomm - Systems Analyst, Sr

Qualcomm

Hyderabad, Telangana, India (On-Site)
2 Months ago
PwC - IN-Associate–KYC&AML --FinCrime Coe- Advisory– Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Mumbai, Maharashtra, India (On-Site)

Pune, Maharashtra, India (On-Site)

Delhi, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

Delhi, India (On-Site)

Vancouver, British Columbia, Canada (On-Site)

United States (Remote)

Pune, Maharashtra, India (On-Site)

Helsinki, Uusimaa, Finland (Hybrid)

View All Jobs

Get notified when new jobs are added by Alpha Sense

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug