IT Tech Support (Onsite)

2 Weeks ago • 1 Years + • Administrative

Job Summary

Job Description

This onsite IT Tech Support role at Playtech Live in Michigan requires adherence to Michigan Gaming Commission regulations. Responsibilities include providing technical support for video streaming equipment, data, optical and network systems; installing and maintaining video streaming equipment (cameras, audio, video cards, cabling); troubleshooting computers and laptops; monitoring information systems and CDN server connections; resolving software and network issues; providing daily technical support and consultations; creating reports; participating in new applications and software implementations; and preparing technical reports. The role demands problem-solving skills, teamwork, and flexibility for weekend/holiday/overnight shifts.
Must have:
  • Adhere to Michigan Gaming Commission regulations
  • Provide technical support for video streaming equipment
  • Install and maintain video streaming equipment
  • Troubleshoot computers, laptops, and hardware
  • Monitor information systems and CDN connections
  • Resolve software and network problems
  • Create technical reports
  • Teamwork and problem-solving skills
  • Professional appearance and communication

Job Details

Company Description

PT Services (Delaware) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world and you have an opportunity to join our international team in Michigan! 

Visit our website to learn more about our company www.playtech.com

Job Description

  • Adhere to Michigan Gaming Commission Regulations and PT Services Delaware regulations and departmental policies and procedures.
  • Provide technical support for the video streaming equipment, data, optical and network communication systems accordance with the specified procedures.
  • Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, cabling, and any other equipment’s in accordance with the specified procedures.
  • Install, administer, and troubleshoot computers, laptops and any hardware as requested by management.
  • Monitoring information systems by diagnosing problems, solving them immediately and advising the direct manager about the work carried out and the execution times.
  • Respond to user calls and troubleshoots, and to diagnose and resolve software problems.
  • Monitor CDN server connections, diagnose and solve problems, or organize the aversion of problems.
  • Provide a day-to-day technical support such as consultations and provision of services for users.
  • Make and save reports of any related documentation.
  • Eager to learn and participate with new applications, software, and networking stocktaking.
  • Prepare necessary technical report when requested by the management.
  • Understand and use IT technical terminology and comply with any regulatory enactments, standards, and provide technical documentation requirements.
  • Execute duties in accordance with the standard IT service operating procedures.
  • Perform any additional duties as instructed by management.

Qualifications

  • Associate Degree (Preferred) and/or equivalent technical training.
  • Must be 21 years of age
  • Must be able to write, speak and read English, full professional proficiency.
  • Preferably, 1 year of previous IT and/or technical computer experience.
  • Detail oriented and be able to work in a team.
  • Problem solving skills and working on different assignments simultaneously.
  • Refined manner of speech with peers.
  • Flexibility to work weekends, holidays, and overnight shifts when needed.
  • Must be able to wear assigned uniforms and maintain professional appearance standards
  • Must be able to obtain a MI Casino Employee Registration license through the MGCB.

Additional Information

Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.

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About The Company

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries


Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.


We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.


The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.


Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.


Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.


If you are an ambitious, creative thinker and would like to work for us we want to hear from you!


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