This E-commerce Customer Support role is office-based in Bangkok, Thailand.  Responsibilities include providing first-level customer support via email and online channels, handling order, return, payment, and product inquiries.  You will troubleshoot issues, coordinate with other teams, manage orders across platforms (Shopify, Amazon, Etsy), monitor inventory, update product listings, maintain e-commerce platforms, gather customer feedback, support promotions and campaigns, and handle administrative tasks.  Experience with CRM systems and order management tools is beneficial.  Strong communication, problem-solving, and attention to detail are crucial.

<p>Our story began with our first game, Arma: Cold War Assault, released back in 2001. Developed by just a handful of people, this PC-exclusive title became a massive success. It sold well over a million copies, received numerous industry awards, and was praised by critics and players alike. Since then, we've grown from a ragtag bunch of garage devs to an international family of over 400 professionals – working on major games like Arma 3, DayZ, Ylands, Vigor, and various other projects. Our ambition: to make games that act as platforms for people to explore, create, and connect.</p><p><br>&nbsp;</p>

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<div data-v-16430b1f="" class="summary"><h1 data-v-16430b1f="" class="heading--lg">E-commerce Customer Support </h1> <p data-v-16430b1f="" class="text-sub-header position-title"></p> <div data-v-16430b1f="" class="divider"></div> <p data-v-16430b1f="" class="paragraph"></p> <div data-v-16430b1f="" class="divider"></div> <h3 data-v-16430b1f="" class="special-field heading--sm">Job Description</h3> <div data-v-16430b1f="" class="special-field-desc"><p><strong>Customer Support (office based):</strong></p>

<ul>
	<li>Provide first-level customer support through email and online support channels; handle inquiries related to orders, returns, payments, and product information</li>
	<li>Assist customers with troubleshooting and finding solutions; ensure timely and satisfactory resolutions</li>
	<li>Coordinate with other teams to resolve complex issues while maintaining communication with the customer</li>
</ul>

<p><strong>Order and Inventory Management:</strong></p>

<ul>
	<li>Assist in processing and managing orders across platforms like Shopify, Amazon, and Etsy</li>
	<li>Monitor and help manage inventory levels to ensure product availability</li>
	<li>Help with updating product listings, pricing, and descriptions as required</li>
</ul>

<p><strong>Platform Maintenance and Support:</strong></p>

<ul>
	<li>Maintain and update e-commerce platforms; ensure product pages, promotions, and banners are accurate and current</li>
	<li>Collaborate with the e-commerce team to identify and resolve any technical or operational issues</li>
</ul>

<p><strong>Customer Feedback &amp; Insights:</strong></p>

<ul>
	<li>Gather and document customer feedback to help improve the overall e-commerce experience</li>
	<li>Assist in creating FAQs and other support documentation</li>
	<li>Monitor daily reviews and report negative ones to the appropriate team</li>
</ul>

<p><strong>Support E-Commerce Promotions &amp; Campaigns:</strong></p>

<ul>
	<li>Assist with executing e-commerce promotions and campaigns; ensure proper setup and alignment across all platforms</li>
	<li>Help prepare for sales events by ensuring accurate pricing, inventory, and promotional materials</li>
</ul>

<p><strong>Administrative Support:</strong></p>

<ul>
	<li>Assist with administrative tasks such as preparing sales reports, processing refunds, and managing customer records</li>
	<li>Maintain accurate and up-to-date customer interaction logs in the CRM system</li>
</ul>
</div> <h3 data-v-16430b1f="" class="special-field heading--sm">Requirements</h3> <div data-v-16430b1f="" class="special-field-desc"><ul>
	<li>English proficiency is essential for communication with the team and external partners</li>
	<li>Prior experience in customer support, e-commerce, or order management</li>
	<li>Strong communication skills (written and verbal)</li>
	<li>Familiarity with Shopify, Amazon, Etsy, or similar e-commerce platforms</li>
	<li>Ability to multitask and handle customer inquiries efficiently</li>
	<li>Detail-oriented with strong problem-solving skills</li>
	<li>Experience with CRM systems and order management tools is a plus</li>
</ul>
</div> <h3 data-v-16430b1f="" class="special-field heading--sm">Benefits</h3> <div data-v-16430b1f="" class="special-field-desc"><ul>
	<li>Participation in great projects</li>
	<li>Friendly atmosphere in mid-sized international company</li>
	<li>Possibility of professional growth</li>
	<li>Health insurance and annual health check</li>
	<li>Annual bonus based on your performance</li>
	<li>Annual leave up to 15 days</li>
	<li>Workplace refreshments (coffee, tea, fruit, etc.)</li>
	<li>All our games for free</li>
</ul>
</div> <div data-v-16430b1f="" class="divider"></div> <div data-v-16430b1f="" class="text-red text-warning">Applicants should submit their portfolio and CV detailing their previous work experience as well as a cover letter outlining their interest to work for Bohemia Interactive.</div></div>