Customer Experience Manager

1 Month ago • 5 Years + • Customer Service • $60,000 PA - $120,000 PA

Job Summary

Job Description

As a Customer Experience Manager, you will ensure clients have exceptional experiences with immersive learning solutions. You will create and execute engagement strategies, advocate for customers, and develop cross-functional relationships. You will manage customer support interactions, oversee customer success lifecycle processes, and drive key metrics related to product implementations. This includes being the primary point of contact, addressing inquiries, conducting training sessions, and assisting clients with product integration. This role involves a combination of management and individual contributor responsibilities, thriving in a startup environment.
Must have:
  • Serve as primary point of contact for customers.
  • Develop strong relationships and be a customer advocate.
  • Oversee Customer Success lifecycle processes.
  • Drive key metrics related to product implementations.
  • Manage and respond to customer support inquiries.
  • Conduct in-person and virtual training sessions.
Good to have:
  • Experience in HigherEd/EdTech preferred.
  • Previous experience in healthcare or educational technology.
  • Familiarity with AR/MR technologies.
  • Experience with customer journey mapping and data analysis.
  • Experience managing a customer experience or support team.
Perks:
  • Competitive salary and benefits package.
  • Flexible work arrangements and remote work options.
  • Opportunity to work on cutting-edge XR projects.
  • Collaborative and inclusive work environment.
  • Professional development opportunities.

Job Details

Job Description - Customer Experience Manager

Company Overview:

GigXR (www.gigxr.com) is a leading provider of immersive learning solutions, specializing in transforming healthcare and educational training through cutting-edge augmented reality (AR), mixed reality (MR), and AI powered applications. Our mission is to empower healthcare professionals and learners with interactive, engaging, and effective experiences. We are seeking a talented Customer Experience Manager to join our innovative team and contribute to the success of our impactful XR solutions.

Position Overview:

As a Customer Experience Manager at GigXR, you will play a pivotal role in ensuring our clients have exceptional experiences with our immersive learning solutions by creating and executing engagement strategies, advocating for customers across all areas of the business, and developing strong cross-functional relationships. In this hybrid role as both manager and individual contributor, you will manage customer support interactions, oversee customer success lifecycle processes, and drive key metrics related to product implementations. Serving as the primary point of contact for customers, you will address inquiries, concerns, and feedback. Additionally, you will conduct in-person and virtual training sessions and assist clients in integrating our products into their curricula. The ideal candidate thrives in a startup environment and is passionate about improving customer experiences.

Primary Responsibilities:

  • Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback.

  • Develop and maintain strong working relationships with the sales teams, product managers, and other teams while acting as a strong customer advocate.

  • Oversee Customer Success lifecycle processes to ensure assigned accounts have positive experiences and achieve desired outcomes with GigXR products and services.

  • Drive key metrics related to product implementations, including customer health, renewal rates, expansion opportunities, and engagement data.

  • Collaborate with the product teams to conduct research and identify customer pain points to develop hypotheses and propose successful solutions.

  • Manage and respond to customer support inquiries via phone, email, and other communication channels.

  • Track, document, and resolve customer support tickets efficiently using CRM systems.

  • Create and maintain training materials and ensure they are used consistently across the team.

  • Conduct in-person and virtual training sessions to educate clients on the use of our AR/MR applications.

  • Assist clients in integrating GigXR products into their curricula and training programs.

  • Ability and willingness to travel approximately 40-50% on average.

Requirements:

  • Bachelor's degree in Education, Communications, Healthcare, or a related field (or equivalent experience).

  • 5+ years of professional experience in customer experience, customer support, or related roles.

  • 3+ years of experience in healthcare, healthcare related field or healthcare training

  • Strong proficiency in managing customer support interactions via phone, email, and ticketing systems.

  • Experience with Customer Relationship Management (CRM) systems.

  • Experience conducting training sessions and presentations, in-person and virtually.

  • Previous experience assisting clients in integrating technology products into their workflows or curricula.

  • Strong written and verbal communication skills.

Preferred Qualifications:

  • 3+ years of experience preferred in HigherEd/EdTech in Account Management, Client Services, Customer Success, or instructional roles.

  • Previous experience in the healthcare or educational technology industry.

  • Familiarity with AR/MR technologies and their applications in training and education.

  • Experience with customer journey mapping and data analysis.

  • Experience managing or leading a customer experience or support team.

Benefits:

  • Competitive salary and benefits package.

  • Flexible work arrangements and remote work options (this is a remote position).

  • Opportunity to work on cutting-edge XR projects with real-world impact.

  • Collaborative and inclusive work environment that fosters creativity and innovation.

  • Professional development opportunities and continuous learning support.

Join Our Team:

If you are passionate about delivering exceptional customer experiences and are excited about the potential of immersive technologies to revolutionize healthcare and educational training, we invite you to apply for this exciting opportunity at GigXR. Come be a part of a dynamic team dedicated to pushing boundaries and transforming learning experiences. Apply now by visiting our careers page at www.gigxr.com/careers .

GigXR is an equal opportunity employer committed to diversity and inclusion. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today and help shape the future of immersive learning!

Salary range: 60K - 120K based on experience.

Similar Jobs

Qualcomm - Wi-Fi Communication PHY Algorithm Engineer, Senior to Staff Level

Qualcomm

Hsinchu City, Taiwan (On-Site)
2 Weeks ago
Pika - Product Design Lead

Pika

Palo Alto, California, United States (On-Site)
1 Year ago
onwards Search - Creative Project Manager

onwards Search

New York, United States (Hybrid)
1 Month ago
Tencent - Strategic Investment Manager - Japan Market

Tencent

Shenzhen, Guangdong Province, China (On-Site)
4 Months ago
Capgemini - Service Delivery Senior Specialist

Capgemini

Chennai, Tamil Nadu, India (On-Site)
1 Month ago
Amber - Customer Support Agent with English and Thai

Amber

Manila, Metro Manila, Philippines (On-Site)
10 Months ago
USE Insider - Customer Success Manager - France

USE Insider

Paris, Île-de-France, France (Hybrid)
8 Months ago
Trackman - Customer Service Specialist

Trackman

Phoenix, Arizona, United States (On-Site)
1 Month ago
Star schema - Customer Service Representative

Star schema

Brockton, Massachusetts, United States (On-Site)
1 Week ago
Notion - Mid-Market Customer Success Manager

Notion

San Francisco, California, United States (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

OKX - Head of Business Intelligence

OKX

Singapore (On-Site)
1 Month ago
Qualcomm - Machine Learning Software Engineer

Qualcomm

San Diego, California, United States (On-Site)
1 Month ago
Scale AI - Operations and Strategy Manager, Public Sector

Scale AI

San Francisco, California, United States (Remote)
1 Month ago
Match Group - Staff Machine Learning Platform Engineer

Match Group

New York, New York, United States (Hybrid)
2 Months ago
Luxoft - Lead Integration and Release Engineer

Luxoft

Bucharest, Bucharest, Romania (On-Site)
7 Months ago
Toptracer - Backend Tech Lead

Toptracer

Danderyd, Stockholm County, Sweden (Hybrid)
3 Weeks ago
bounteous - Salesforce Architect

bounteous

United States (Remote)
2 Months ago
Unity - Account Manager

Unity

Seoul, South Korea (On-Site)
1 Month ago
fortis games - Security Engineering Manager

fortis games

Spain (Remote)
3 Weeks ago
Ubisoft - Game Design Intern

Ubisoft

Taguig, Metro Manila, Philippines (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Los Angeles, California, United States

Apple - UX Writer, Regulatory and Compliance

Apple

Cupertino, California, United States (On-Site)
1 Month ago
The Walt Disney Company - Sr Software Engineer (Rust Developer)

The Walt Disney Company

Bristol, Connecticut, United States (On-Site)
7 Months ago
Crunchyroll - Staff Visual Product Designer

Crunchyroll

Dallas, Texas, United States (On-Site)
4 Months ago
Netflix - Coordinator, Film Legal Delivery - Netflix Film

Netflix

Los Angeles, California, United States (On-Site)
2 Months ago
Canva - Enterprise Advocacy Manager

Canva

Austin, Texas, United States (Remote)
3 Weeks ago
Toast - Territory Account Executive

Toast

Honolulu, Hawaii, United States (On-Site)
2 Weeks ago
Nice - Director, Sales

Nice

United States (Remote)
2 Weeks ago
MiQ - Temporary Level 1 IT Technician

MiQ

New York, New York, United States (On-Site)
2 Weeks ago
Critical mass - Activation Director

Critical mass

New York, United States (On-Site)
2 Weeks ago
Riot Games - Manager, Software Engineering - Global Player Support

Riot Games

Los Angeles, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Tesla - Customer Experience Specialist

Tesla

Marousi, Greece (On-Site)
4 Months ago
Vimeo - Support Specialist II, Customer Support

Vimeo

Bengaluru, Karnataka, India (Remote)
1 Month ago
Lightcast - Senior Help Desk Technician

Lightcast

Dharmapuri, Tamil Nadu, India (Hybrid)
2 Weeks ago
Sporty - IN Lead- Customer Success (Gurugram)

Sporty

Delhi, India (On-Site)
10 Months ago
Suki - Customer Success Program Management Lead

Suki

United States (Remote)
1 Month ago
LeoVegas - Customer Service Representative - Dutch Market

LeoVegas

Doetinchem, Gelderland, Netherlands (On-Site)
5 Months ago
WebFX - Customer Support Specialist (SaaS Experience)

WebFX

(Remote)
3 Months ago
AGBO - Junior Support Technician

AGBO

Los Angeles, California, United States (On-Site)
2 Weeks ago
Evolution  - Service Support Specialist (On-Site Canning, Ezeiza)

Evolution

Buenos Aires, Buenos Aires, Argentina (On-Site)
6 Months ago
Evolution  - On-Site Virtual Customer Service Representative

Evolution

Southfield, Michigan, United States (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

About The Company

GigXR’s Immersive Learning platform delivers first- and third-party extended reality (XR) applications for healthcare training enabling incredible flexibility to curate a set of experiences that map to a customer's teaching and training curriculum. The platform also powers a content creation capability that enables GigXR to create the marginal mixed reality training experience faster than other companies. When we create first party training, we often do so in partnership with blue chip institutions like Michigan Medicine, Northwest Permanente and the University of Cambridge / Cambridge University Hospitals NHS Foundation Trust. We have a full pipeline of additional collaborators that we will announce shortly.

Los Angeles, California, United States (Remote)

Los Angeles, California, United States (Hybrid)

Los Angeles, California, United States (Remote)

View All Jobs

Get notified when new jobs are added by GigXR

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug