Technical Solutions Engineer, Apigee

3 Months ago • 2-4 Years • DevOps

Job Summary

Job Description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. Responsibilities: * Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products. * Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis. * Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. * Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product, and drive quality production. * Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.
Must have:
  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design
  • 2 years of experience troubleshooting and advocating for customers needs, and triaging technical issues (e.g., hardware, software, application, operational, process)
Good to have:
  • 2 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP
  • 2 years of experience in technical consulting in supporting large enterprise customers with high service-level objective and service-level agreement requirements
  • Experience with cloud computing (i.e., certifications, internships, coursework, etc.)

Job Details


Minimum qualifications:

  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
  • 2 years of experience troubleshooting and advocating for customers needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

Preferred qualifications:

  • 2 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
  • 2 years of experience in technical consulting in supporting large enterprise customers with high service-level objective and service-level agreement requirements
  • Experience with cloud computing (i.e., certifications, internships, coursework, etc.).

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product, and drive quality production.
  • Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.

Similar Jobs

Warner Bros Discovery - Software Engineer II - Backend Developer (Release Engineering Team), Bangalore

Warner Bros Discovery

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Google - Senior Software Engineer, Full Stack, Labs

Google

(On-Site)
3 Months ago
Interactive Brokers - Senior Software Engineer

Interactive Brokers

Greenwich, Connecticut, United States (On-Site)
4 Months ago
Suki - Staff SDET

Suki

Bengaluru, Karnataka, India (Hybrid)
6 Months ago
Zoox - Site Reliability Engineer

Zoox

Foster City, California, United States (Hybrid)
4 Months ago
Hitachi - Azure Developer

Hitachi

(Remote)
4 Months ago
Imagineio - DevOps Engineer

Imagineio

Delhi, India (Hybrid)
3 Months ago
Trend Micro - Backend Engineer (Core Tech)

Trend Micro

Taipei City, Taiwan (On-Site)
4 Months ago
DEVOTEAM - Distributed Cloud | DevOps Azure Engineer

DEVOTEAM

(Remote)
4 Months ago
Google - Engineering Manager, Cloud Networking

Google

Bengaluru, Karnataka, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Take-Two Interactive - Senior Build & Release Engineer

Take-Two Interactive

Massachusetts, United States (Remote)
3 Months ago
Nasdaq - AxiomSL - Software Developer Specialist

Nasdaq

Pune, Maharashtra, India (On-Site)
4 Months ago
The Workshop - Senior Software Engineer - Players Experience

The Workshop

Madrid, Community Of Madrid, Spain (Hybrid)
7 Months ago
Google - Senior Quantitative UX Researcher, Search Ads

Google

Seattle, Washington, United States (On-Site)
3 Months ago
Whoop - Senior Software Engineer (Backend, Connectivity)

Whoop

Boston, Massachusetts, United States (On-Site)
4 Months ago
Warner Bros Discovery - Software Engineering Intern – Summer 2025

Warner Bros Discovery

London, England, United Kingdom (Hybrid)
3 Months ago
WeKan Enterprise Solutions - Architect

WeKan Enterprise Solutions

Bengaluru, Karnataka, India (Hybrid)
5 Months ago
Paypay - Automation QA Engineer

Paypay

(Remote)
3 Months ago
ARHS - Full-Stack Developer (Java & Angular)

ARHS

Sofia, Sofia City Province, Bulgaria (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Zuru - QA Engineer - Structural Engineer (BIM)

Zuru

Kolkata, West Bengal, India (On-Site)
4 Months ago
Luxoft - Murex Environment Management Lead

Luxoft

Mumbai, Maharashtra, India (On-Site)
3 Months ago
PwC - IN_Senior Associate|Oracle fusion Finance|Oracle|Advisory|Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
4 Months ago
PhonePe - Manager Analytics (Trust & Safety)

PhonePe

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Nisum - Full Stack Developer - E6579

Nisum

Hyderabad, Telangana, India (Hybrid)
4 Months ago
Tsavorite Scalable Intelligence - Hiring Software, Firmware, RTL, Verification, FPGA and Physical Design Engineers

Tsavorite Scalable Intelligence

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Google - Engineering Manager, Networking

Google

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Wilmar Sugar Australia  - Mechanical Fitter - Multiple Locations

Wilmar Sugar Australia

Indore, Madhya Pradesh, India (On-Site)
5 Months ago
Ajmera Infotech - Sr. AWS DevOps Engineer

Ajmera Infotech

India (On-Site)
3 Months ago
Valtech - Content Management System (CMS) - Technical Lead

Valtech

Bengaluru, Karnataka, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

DevOps Jobs

Luxoft - SIAM Tools Architect

Luxoft

New Delhi, Delhi, India (Remote)
3 Months ago
Applike Group - Senior DevOps Engineer  (f/m/d) 🚀

Applike Group

Hamburg, Hamburg, Germany (Hybrid)
4 Months ago
Dew Software - Build and Release Engineer

Dew Software

Hyderabad, Telangana, India (On-Site)
3 Months ago
Rackspace Technology - AWS Devops Engineer II - R-19974

Rackspace Technology

India (Remote)
3 Months ago
Krafton  - Build Release Specialist  - Spécialiste Build Release

Krafton

Montreal, Quebec, Canada (Hybrid)
3 Months ago
Rackspace Technology - AI/ML Architect (AWS)

Rackspace Technology

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
Anko GCC - DevOps Engineer

Anko GCC

Bengaluru, Karnataka, India (Hybrid)
5 Months ago
Google - Cloud Technical Solutions Developer, AI/ML ( English, Chinese)

Google

Waterloo, Ontario, Canada (On-Site)
3 Months ago
Eloelo - DevOps Engineer

Eloelo

Bengaluru, Karnataka, India (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug