Technical Solutions Engineer, Infrastructure, GKE/Anthos
Job Summary
Job Description
- Bachelor's degree in STEM or equivalent experience
- 4+ years experience in code reading (Java, C++, Python, etc.) or system design
- 4+ years experience in troubleshooting and customer advocacy
- 4+ years experience with Web Tech, Networking, Infrastructure, Containerization, or Linux
- Fluent English communication
- GKE/Anthos expertise
- Problem-solving and debugging skills
- Experience with kernel debugging and performance analysis of containerized systems
- Experience debugging in large-scale, multi-node environments
- Public cloud services and infrastructure experience
12 skills required
Job Details
Minimum qualifications:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
- 4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
- 4 years of experience with Web Tech, Networking, Infrastructure, Containerization (e.g., Kubernetes, Openshift), or Linux.
- Ability to communicate in English fluently in order to communicate in this customer-facing role.
Preferred qualifications:
- Experience with exploratory kernel debugging and performance analysis of containerized systems.
- Experience debugging workload issues across large-scale, multi-node environments.
- Experience working with any public cloud services and infrastructure.
About the job
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work with customers on their production GKE/Anthos deployments to resolve issues and achieve product readiness, availability, and scale.
- Develop understanding of Google Cloud's GKE/Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
- Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work.
- Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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