Technical Support Engineer (French Speaker), (m/w/d)
Job Summary
Job Description
Tesla seeks a Technical Support Engineer (French speaker) for its Residential Energy Products (Powerwall and Wall Connector). This role involves providing technical support to certified installers, troubleshooting issues, developing preventive maintenance strategies, and escalating critical problems. Responsibilities include remote troubleshooting, collaborating with various teams (Sales, Operations, Service), educating customers on system operation, determining the need for on-site service, documenting issues in the CRM, and possessing electrical/mechanical engineering expertise. A minimum of 3 years of technical support experience is required, with renewable energy experience a plus. Fluency in English and French is essential.
Must have:
- Electrical or Mechanical Engineering background
- 3+ years technical support experience
- Excellent communication (English & French)
- CRM & MS Office Suite proficiency
- Troubleshooting & problem-solving skills
Good to have:
- Renewable energy industry experience
1 skill required
Job Details
What to ExpectWhat You’ll Bring
Are you interested in providing technical support for Tesla’s Residential Energy Products Powerwall and Wall Connector? Do you have a background in Electrical and/or Mechanical Engineering? We are looking for a professional to help us deliver exceptional support to our network of Certified Installers. The ideal candidate will have technical acumen and a service-oriented mindset. This position will partner closely with our Sales, Operations, and Service teams to proactively improve the owner and installer experience for our rapidly growing customer base.
What You’ll Do- Support the installers by troubleshooting and providing technical expertise to Field Service Engineers and partner installers during site visits
- Remote troubleshooting and development of strategies for preventive maintenance
- Escalate critical issues when needed evaluate the needs of business customers and work in a creative, proactive manner to resolve technical issues with Tesla´s Residential Energy systems
- Educate our business customers so they have optimal confidence in the operation of the system
- Determine if technical solutions can be resolved remotely or if field service intervention is needed
- Share customer concerns with Managers, Service Engineering or the Field Service team
- Accurately record issues and data into the CRM database
- Electrical or Mechanical engineering background-related technical experience
- Minimum of 3 years of working experience in a technical support environment, experience in the renewable energy industry is a plus
- Excellent communication skills both in English and French
- Experience with CRM systems and MS Office Suite
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