Training Manager

2 Months ago • All levels • Editorial

Job Summary

Job Description

Playtech seeks a dynamic Training Manager to lead training initiatives within its Playtech Academy. Responsibilities include managing the training request flow, leading a team of trainers, collaborating with product and project teams to update training content, working with the onboarding team for seamless transitions, delivering training sessions (online and onsite), preparing training materials, collaborating with commercial teams for feedback, contributing to content creation and L&D projects, and identifying upsell opportunities. The ideal candidate possesses experience in training and people management, extensive knowledge of Playtech software, excellent communication skills, and a proactive, collaborative approach.
Must have:
  • Experience as a trainer and in people management
  • Extensive knowledge of Playtech software/products
  • Excellent communication skills (written & oral)
  • Proactive, engaging, and detail-oriented
  • Good MS Office skills
Good to have:
  • Additional language skills
  • Content creation & L&D project experience
  • Strong cross-functional collaboration
  • Proven upsell opportunity identification
Perks:
  • Supportive team environment
  • Growth and development opportunities
  • Comprehensive training resources
  • Inclusive and diverse workplace
  • Cutting-edge technology

Job Details

Company Description

About Playtech 

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. 

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. 
Read more about who we are and what we do here: www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?

We are looking for a dynamic and experienced Training Manager to join our team at Playtech. As a key player in our Playtech Academy, you will lead training initiatives, manage a team of trainers, and ensure our operational teams are equipped with the skills and knowledge needed for success. If you are passionate about training and have a knack for leadership, we want to hear from you!

Job Description

Your influential mission. You will...

  • Manage and develop the training request flow.
  • Lead the Training team, serving as a role model and subject matter expert.
  • Collaborate with Product and Project teams to keep training content up-to-date.
  • Work closely with the Onboarding Manager, Academy Success Manager, and Academy Product Manager to ensure seamless onboarding and transparency.
  • Provide comprehensive training sessions both online and onsite for Playtech operators and employees.
  • Prepare and manage training agendas and materials.
  • Collaborate with Playtech Commercial teams to identify training needs and gather feedback.
  • Contribute to content creation and support Learning and Development projects.
  • Identify upsell opportunities by aligning licensee needs with our product offerings.

Qualifications

Components for success. You...

  • Have experience as a trainer.
  • Have experience in people management.
  • Have extensive experience with Playtech software, products & tools in the B2B or B2C industry.
  • Exhibit excellent oral and written communication skills in English; additional languages are a plus.
  • Are proactive, involved, and engaging.
  • Have a good understanding of MS Office (Excel, PowerPoint, Word).
  • Are passionate about training and a great communicator with excellent presentation skills.
  • Are self-driven and a team player.
  • Are a creative problem-solver with attention to detail.

You'll get extra points for...

  • Additional language skills.
  • Experience in content creation and Learning and Development projects.
  • Strong collaboration skills with cross-functional teams.
  • Proven ability to identify and act on upsell opportunities.

Thrive in a culture that values...

  • A supportive and collaborative team environment.
  • Opportunities for growth and development.
  • Comprehensive training and educational resources.
  • A commitment to inclusivity and celebrating differences.
  • The chance to work with cutting-edge technology and innovative projects.

Additional Information

Playtech Academy Team

Join our Playtech Academy and Training Team, where we provide comprehensive training, educational resources, and supporting documentation to our operators’ employees and internal staff. We work closely with various teams to ensure our customers are empowered with the knowledge and skills needed for efficient day-to-day operations. Be a part of a team that values education as the key to success and thrives on collaboration and continuous improvement.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

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About The Company

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries


Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.


We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.


The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.


Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.


Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.


If you are an ambitious, creative thinker and would like to work for us we want to hear from you!


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