VIP QA Officer

Growe welcomes those who are excited to:

• Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers;

• Be meticulous in identifying mistakes, and areas of improvement as well as underlining positive aspects when checking the Chats/Emails/Calls;

• Provide detailed and structural feedback on the VIP CS/AM Agents' performance;

• Be able to express your point of view to those you evaluate clearly;

• Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents;

• Cooperate with the VIP CS and VIP AM teams to be on track with the processes set for VIP CS/VIP AM agents;

• Inform the Management about the cases requiring urgent attention;

• Share your ideas/suggestions on improving the current processes of communication with VIP users; 

• Perform tasks that are sometimes repetitive, yet involve the elements of creativity.

We need your professional experience:

• Advanced level of English;

• At least 2 years of experience in Customer Support/Account Management departments;

• Experience with the customer communications tools (ideally, Intercom and Unitalk);

• Experience in Gambling/Betting and/or advanced level of sports knowledge;

• Experience collaborating with multinational teams to identify opportunities for optimizing processes and gaining efficiency.

We appreciate if you have those personal features:

• Thoroughness, attention to detail;

• Strong communication skills;

• Analytical skills;

• Problem-solving skills;

• Self-organization and proactiveness.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.