Visual Merchandise Lead

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role...

Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with the opening of Flagship Wizarding World stores, in key cities globally. These stores will bring to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise.  Flagship Retail will deliver incredible product, service and environments in spaces that truly celebrate the Wizarding World.    

This position will support the Manager, Visual Merchandise in presentation of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role is to support the Manager, Visual Merchandise on managing the 365 visual and marketing calendar of event, in conjunction and collaboration with all flagship leadership hierarchy and flagship teams- inclusive of design assisting, producing and installing and monitoring all store POS, merchandising, and window campaigns.  

This position will also support the leadership hierarchy of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role will be to actively engage customers through an immense experiential environment while maintaining our brand standards. 

Your Role Accountabilities...

Customer Service: 

• Serve as lead point of contact in absence of Manager, Visual Merchandising. Ensure the maintenance of the stores visual merchandising is kept to the highest standards. 
• Trains and coaches store team on merchandise presentation and standards.  
• Consistently demonstrates a positive and seamless guest experience. 
• Assist customers with merchandise purchases by locating items customers may wish to purchase, suggesting items of interest, and retrieving merchandise from inventory when needed.
• Responsible for cascading customer feedback to correct channels of communication.  

Store Operations: 

• Ensures departmental area of responsibility upholds to all visual and brand standards.  
• Supports the visual and store management/team on daily visual merchandise presentation standards.  
• Maintain a safe and clean work environment through coaching and education to ensure safety guidelines are adhered to.  
• Executes strategy plans on shrink reduction policies 
• Register and cash handling duties include ensuring that all transactions are complete and accurate. 
• Follows, teaches, and exhibits all safety and compliance protocols.
• Performs all other duties as instructed 

Financial Analytics: 

• Ensures all company assets are maintained in optimal condition. 
• Provides hands on assistance to supporting sales.  
• Focuses on UPT and APT through in the moment coaching and assistance 
• Follows the steps of sales in each customer engagement 
• Responsible in attaining delegated daily, monthly, or quarterly sales goals. 

Brand Representation: 

• Constantly maintains store appearance to ensure that it is neat, orderly, and well stocked to meet the Company’s visual merchandising standards. 
• Teaches and lives stores culture with each associate  
• Collaborates with the team to follow company values 
• Follows and impacts store set priorities and brand standards 

Qualifications & Experience

• Creative ideation, Visual merchandising, window installation.  
• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results 
• Established time management, prioritization, and organizational skills 
• Knowledge of Harry Potter series and background 
• Demonstrated customer service skills 
• Excellent communication skills (i.e. verbal, non-verbal, visual) with the ability to communicate effectively in public to both small and large groups. 
• Ability to work effectively in a team environment  
• Ability to communicate clearly and effectively with a positive attitude Highly motivated self-starter with good initiative 
• Proficiency with Word, Excel, PowerPoint, Adobe Creative Suite 
• Must have open availability for a flexible work schedule that meets the operating needs of the business, including overnights, evenings, holidays, and weekend shifts  

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at   along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $0.00 - $0.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.