Advisor – Global Mobility Operations

The Advisor – Global Mobility Operations role with London Stock Exchange Group (LSEG) is an exciting opportunity to be part of a thriving team in a fast-paced global organization. We as part People Function help grow business through empowering People Leaders and Colleagues and enable LSEG to attract and nurture diverse talent, create opportunities for people to grow meaningful careers and operate at their very best. We drive performance by rewarding excellence, develop engagement and provide best in class experience to our colleagues.

Role Profile

Reporting to the Global Mobility Lead within People Operations. Responsible for supporting people services globally across LSEG. Delivers excellence in Global Mobility processes and services, resolve queries and provides information and systems administration support to colleagues.

Key Responsibilities:

•  Be the Global Mobility contact person for all regional immigration and mobility matters. 

• Serve as the first point of contact for people leaders and colleagues on Global Mobility policies, processes, and procedures via Service Now (case management tool), triage/call out cases to relevant subject matter expert groups as needed and ensure all queries are responded to accurately and within defined SLAs
• Strong Immigration Knowledge on APAC, EMEA, MENA and AMERS
• Understand international assignment and international transfer processes and support business units.
• Responsible for Immigration compliance for regional cases specifically managing all aspects tracking cases, visa expiries in partnership with our external vendors.
• Provide recommendations to mobility colleagues on immigration issues.
• Assist with the budget preparation process and ensure all assignment tax costs are adequately tracked and accounted for on a monthly basis.
• Assist with management of the third party vendors, review of KPI.s SLA and monthly invoices as applicable.
• Recommend process improvements.
• Pro-actively input into & help develop, implement and maintain mobility policy and processes.
• Continuous Improvement: Identify opportunities to streamline processes, enhance the employee experience, and optimize the effectiveness of global mobility programs.
• Independently manage day-to-day aspects of high-volume caseload and proactively escalate 

• Track and monitor critical deadlines and appropriately prioritize caseload

• Support and maintain effective working relationships with internal team members, consultants

• Hands on experience on cross border working with minimal intervention of Immigration Service provider

Qualification and Experience:

- Bachelors or Masters or equivalent experience in Human Resource Management.

- 6 to 8 years of prior in core Global Mobility, particularly in areas relating to Immigration and International Assignment life cycle management

- Prior experience with Workday and ServiceNow or other HRIS and case management tools is essential.

- Good understanding of HR policies and procedures, with experience of providing advice on intricate transactional HR issues to employees and line managers

- Ability to collaborate and work in a team environment, as well as independently while adhering to defined processes and procedures

- Excellent attention to detail and process orientation.

- Strong analytic, consultative, and collaboration skills.

- Ability to recognize and deal appropriately with sensitive and confidential information

- Proficiency in Microsoft Word PowerPoint, and Outlook and working to experienced knowledge of Excel

- Detail oriented individual with excellent follow through and communication skills 

- Ability to work under stress and to tight turn around timelines.

- Ability to be flexible and adaptable to new and changing priorities

- Innovative, client delivery focused problem solver who is solutions oriented 

- Is resourceful and able to optimally navigate through a highly matrixed, global organization 

- Self-motivated and willing to learn.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.