Associate Application Consultant

Are you interested in software support, and do you enjoy resolving customer issues? We’d like to meet you!

At Stibo Systems, people are the key to success. We’re looking for new colleagues that can join our Application Support team and helps us achieve our mission of helping customers optimize their business performance.

 “A career in Application Support offers endless opportunities for progression and learning. You will be part of the global organization where core values are put into life and our products bring success to our customers.” says Sujith Shivamurthy, Director – Application Support.

The role and your main tasks

As an Associate, you are part of our Application Support team and your passion for providing exceptional product support contributes to our world class level of customer satisfaction. Acting as the first line of support to customers worldwide, you will communicate in an open, helpful and engaging tone and focus on finding the right solution with each customer.

You will connect with our customers to address questions and resolve issues through a customer ticketing system. Additionally, you will work with various teams to resolve customer issues and serve as an ambassador for our brand.

More specifically, you will:

• Have 2+ years of experience in a customer-facing support role
• Handle issues reported by the customers and find the solution to resolve the issues
• Ensure the resolution of medium to high complexity application related issues
• Ensure high degree of customer focus in all the defined activities
• Work closely with different stakeholders/departments to get the timely resolution of customer issues
• Provide a high level of service to our customers, adhering to our SLAs for response and resolution times, in line with Stibo Support guidelines

Technologies Exposure:

Familiarity with any of the following technologies is a plus but not mandatory:

• STEP – Enterprise Multi-domain Master Data Management Software
• JIRA – Customer Ticketing System
• Related technologies such as Java, Oracle, Cassandra Database, and cloud platforms like AWS or Microsoft Azure

We hope that you

You have a good attitude and ability to work in a cohesive team culture. You are passionate about wanting to help customers to succeed in their business.

Moreover, you have:

• Excellent verbal and written communication skills, along with interpersonal skills
• Attention to detail and empathy with customers
• Strong technical, analytical and problem-solving skills
• Investigation and diagnostic skills (be like Sherlock Holmes)
• Flexibility to work in different time zones (shifts) in 24x7 Support matrix

We Offer

At Stibo System, we offer more than just a job. We put people first and inspire you to become the best version of yourself.

• We care about our colleague’s work-life balance, and we offer flexibility through a hybrid work model. We offer “MindFUL” and MindFuel” days, which are global days off, learning days, volunteer days, and much more
• International: A growing global company, with worldwide career opportunities, multicultural teams, and access to learning platforms like Udemy
• Well-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities
• We create our Software products and have a proven record of adding significant business value for our customers.

Join Stibo Systems, where we embrace 'All Kinds of Data Minds.' 
Stibo Systems is a global company with Danish heritage. We empower businesses to become digital leaders through our AI-powered, SaaS-based multidomain master data management solutions. By connecting data across products, customers, suppliers and more, we drive growth, efficiency, and sustainability for our customers.   
 
At Stibo Systems, our people are key to our success and you will find an environment that values creativity, curiosity, and analytical thinking. We're committed to making you feel trusted, invested in, and connected, fostering a workplace where every data mind thrives.   

Interested?

We invite candidates for interviews continuously, so please apply as soon as possible.

We value diverse perspectives and skills. Even if you don’t meet every qualification listed in the ad, we encourage you to apply - what matters is your potential and unique skills. 

We look forward to hearing from you!

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